General Manager - Store - Jiffy Mart
About The Position
The General Manager leads all aspects of store performance and operations, including sales growth, profitability, staffing, training, compliance, food service, merchandising, and community engagement. This hands-on leadership role focuses on creating a welcoming Guest experience while maintaining operational excellence, safety, and strong team performance. The General Manager develops and empowers managers and associates, recruits and retains team members, communicates direction and feedback, and fosters a collaborative, accountable, safe, and inclusive workplace. The role also represents Global in the local community and supports local initiatives. Responsibilities include managing financial performance, interpreting sales and expense data, executing plans to meet revenue and profitability goals, and ensuring compliance with company procedures, brand standards, audits, and safety requirements. The General Manager oversees food preparation, presentation, product freshness, sanitation, allergen controls, and merchandising, and must have or obtain an approved food safety certification within 90 days of employment or promotion.
Requirements
- At least 5 years of progressive retail, restaurant, or hospitality management experience.
- Demonstrated success in team leadership, operations management, and financial performance.
- Strong business acumen and ability to interpret data and make strategic decisions.
- Excellent interpersonal and communication skills.
- Ability to foster teamwork, motivate others, and resolve conflict effectively.
- Strong understanding of food safety, merchandising, and Guest service standards.
- Tech-savvy and proficient with POS systems, reporting tools, and standard office software.
- Flexible availability, including nights, weekends, and holidays as needed.
- High school diploma or equivalent.
- ServSafe or another approved Food Safety Certification within 90 days of employment or promotion.
- Ability to lift up to 50 pounds using proper lifting techniques.
- Frequent standing, walking, bending, and reaching, and ability to traverse all areas of the store.
Nice To Haves
- Multi-department or full-store leadership experience is preferred.
Responsibilities
- Lead by example in upholding the company mission and Four Pillars.
- Inspire, develop, and empower management and associate teams to deliver Guest service and operational performance.
- Recruit, train, and retain high-performing team members.
- Provide clear communication, direction, coaching, feedback, and team meetings.
- Foster a collaborative, accountable, safe, positive, and inclusive workplace.
- Ensure Guests receive warm, attentive service and resolve Guest concerns promptly.
- Maintain store presentation and represent Global in the community by building relationships and supporting local initiatives.
- Oversee store operations and ensure compliance with company policies, brand standards, safety requirements, procedures, and audit standards.
- Manage labor, inventory, and operating costs and analyze sales reports, expense summaries, and performance metrics.
- Develop and execute action plans to achieve revenue, margin, and profitability goals.
- Oversee food service preparation, presentation, freshness, food safety, sanitation, and allergen control.
- Collaborate with culinary and merchandising teams on product mix, innovation, and visual appeal.
- Conduct safety and maintenance inspections, coordinate repairs, and lead safety training and emergency preparedness initiatives.
Benefits
- Competitive salary and opportunities for growth.
- Training for growth and job development through the Talent Development Team.
- Medical, dental, vision, and life insurance.
- Additional wellness support.
- 401(k) with company match.
- Tuition reimbursement after 6 months of service.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
