General Manager I - Store 2180 - Lynchburg, VA

Advance Stores Company•Lynchburg, VA

16h

About The Position

The General Manager is a professional-level sales and management position responsible for supporting both sides of the business. The role requires understanding store systems, automotive systems, and parts, and the ability to identify, troubleshoot, and provide project assistance for do-it-yourself (DIY) customers. The General Manager develops and maintains Professional Customer relationships, grows related programs, achieves financial metrics, and maintains service and appearance standards. This is an exempt position requiring a minimum of 50–55 hours per week, excluding meal breaks. The average schedule is five to six days per week, with 11-hour shifts, rotating nights and weekends, and an hour for lunch. Additional hours may be required depending on staffing, store conditions, sales targets, and other business needs. Schedules are based on the needs of the business. The General Manager leads store operations and Team Members, including hiring, development, performance management, coaching, scheduling, and engagement. The role also includes manager-on-duty responsibilities, delivering DIY services, and supporting District or Region functions upon request.

Requirements

Two to three years of experience managing a team of 10–20 Team Members in a fast-paced, highly dynamic retail environment.
Successful experience managing profitability, with demonstrated financial and business acumen.
High school diploma or GED.
Valid driver's license.
Ability to work a range of days, evenings, and weekends as needed.
Ability to communicate effectively and build strong relationships with Customers, peers, and upper management.
Ability to use Microsoft Word and Excel effectively.
Ability to calculate figures such as discounts, percentages, sales increases, and gross profit percentage.
Ability to review and analyze business reports, hold others accountable, inspect work quality, and give inspiring feedback.
Ability to recruit, select, hire, and develop quality Team Members and build and grow relationships with Professional Customers.
Ability to locate and stock parts; perform advanced parts lookup and sourcing, including special orders, FDO, and second-source options.
Ability to execute and train store operational processes, inventory systems, equipment, POS, and parts lookup systems.
Ability to become ASE P2 certified or achieve an ASE-ready equivalent.
Physical ability to predominantly walk or stand; talk and hear; handle or feel objects; reach; climb or balance; and stoop, kneel, crouch, or crawl.
Ability to frequently lift or move up to 50 pounds and occasionally lift or move up to 100 pounds.
Required vision abilities include close, distance, and color vision, depth perception, and the ability to adjust focus.

Nice To Haves

Working knowledge of automotive systems.
Spanish language skills.
Bachelor’s degree in business or a related area.
ASE certification.
Proficiency with Microsoft PowerPoint.

Responsibilities

Achieve overall store sales goals and service objectives.
Manage and grow Professional Customer relationships and sales, including building and holding the team accountable for executing Customer action plans.
Select, hire, develop, performance-manage, coach, schedule, and engage store Team Members.
Ensure execution of inventory and operational standards.
Coach Team Members to meet Customer expectations for both DIY and Professional Customers.
Perform manager-on-duty responsibilities, including touch bases and coaching, floor and phone management, task assignment and completion, safety, and opening and closing duties.
Lead change management.
Embrace diversity and foster a respectful environment for Customers and Team Members.
Provide DIY services, including battery installation and testing and wiper installation.
Assist the District or Region with other functions upon request.
Execute and train project and product quality recommendations, store operational processes and procedures, inventory systems, store equipment, POS and parts lookup systems, and DIY testing and diagnostic equipment.
Review and analyze profit and loss (P&L) statements and other business reports.