General Manager Restoration and Reconstruction

Indianapolis•Indianapolis, IN

About The Position

ServiceMaster Restoration by Century Plus is seeking a General Manager to lead restoration and reconstruction operations in central Indiana. Reporting to the owner, the General Manager oversees mitigation, reconstruction, contents, warehouse, and office coordination. The role is hands-on, with responsibilities at both the office and jobsites, and focuses on developing leaders, enforcing accountability, improving financial performance, and implementing systems for profitable growth. The General Manager works with accounting staff and an outside CPA, while remaining accountable for understanding financial reports and managing the operations that affect them. Success means building capable teams, maintaining accurate reporting, controlling costs, moving jobs toward completion and payment, and reducing daily owner intervention. Performance goals are established with the owner.

Requirements

At least five years of management experience in restoration or reconstruction, with direct responsibility for employees, budgets, job profitability, and operating performance.
Success managing multiple projects, department priorities, and subcontractors.
Working knowledge of water mitigation, fire and smoke restoration, contents operations, and insurance reconstruction.
Ability to interpret profit and loss statements, balance sheets, and cash flow reports, and explain decisions based on them.
Understanding of job costing, payroll burden, overhead, gross margin, net profit, and cash versus accrual reporting.
Experience budgeting, forecasting cash needs, managing receivables, and applying purchasing and payment controls.
Proven improvements in financial results, collections, job completion, or employee performance; specific examples and professional references are required.
Proficiency with Xactimate, restoration management software, and spreadsheets.
Strong communication, organization, judgment, and follow-through.
Valid driver’s license and ability to travel to local jobsites and support emergency operations.
Submit a resume highlighting education, management responsibilities, financial experience, and measurable results.

Nice To Haves

Bachelor’s degree in Business Administration, Business Management, Accounting, Finance, Construction Management, or a related field; candidates without a relevant degree must demonstrate equivalent business knowledge through financial education and successful operating leadership.
IICRC certifications.
OSHA safety training.
Restore365 experience.
QuickBooks experience.
Restoration franchise or insurance program experience.

Responsibilities

Lead operations from intake through estimating, scheduling, production, completion, billing, and collection.
Enforce expectations for employee responsibilities, deadlines, documentation, attendance, safety, and quality.
Recruit, train, coach, and evaluate employees and department leaders; address performance problems promptly.
Match staffing and subcontractor capacity to workload, and control labor, overtime, purchasing, and job costs.
Review budgets, actual costs, remaining commitments, and profitability; investigate variances and implement corrective action.
Oversee operating budgets, payroll review, purchasing approvals, and coordination of receivables and payables.
Review financial reports with accounting staff, the CPA, and the owner, and maintain operating and collection forecasts.
Coordinate estimates, supplements, change orders, billing, depreciation documentation, and mortgage draws.
Meet carrier, franchise, and program requirements for response times, documentation, communication, and job cycle times.
Lead operations meetings, assign actions, and verify completion.
Implement SOPs, checklists, scorecards, and department handoffs.
Resolve customer concerns, inspect quality, and reduce rework and contents losses.
Report results and risks to the owner and follow established approval limits.
Travel to local jobsites and support emergency operations.