General Manager

Marquesa Hotel, a Noble House Hotel•Key West, FL

19d

About The Position

The General Manager provides overall leadership, strategic direction, and operational oversight for the Marquesa Hotel. This senior property leader is accountable for guest satisfaction, financial results, employee engagement, sales and revenue growth, operational excellence, and asset preservation. The role fosters service excellence, accountability, and teamwork while keeping operations aligned with brand standards and ownership objectives. The General Manager leads the hotel's operational managers and Leadership team, champions the brand's service vision, and oversees planning, budgets, revenue forecasts, expense controls, staffing, and customer relationships. The position also represents the property to guests and the community, monitors guest feedback, and responds to operational issues and emergencies outside normal business hours.

Requirements

Minimum of 7–10 years of progressive hotel leadership experience in a senior role such as General Manager, Resort Manager, Hotel Manager, or Director of Operations.
Strong leadership and team-development skills.
Demonstrated financial acumen and budget-management expertise.
Proven ability to drive guest satisfaction and operational performance.
Excellent communication, presentation, and interpersonal skills.
Strong computer skills, including Microsoft Office.
Strong problem-solving and decision-making capabilities.
Ability to manage multiple priorities in a fast-paced hospitality environment.
Ability to push, pull, or lift 50 or more pounds; endure various physical movements; remain stationary or mobile for 8 hours during a work shift; and walk and stand for extended periods.

Nice To Haves

Previous General Manager leadership experience in a luxury hotel or resort environment.
Immersion in resort divisions such as Food & Beverage, Front Desk and/or Rooms, or Spa.
Experience facilitating organizational change management, particularly at a long-standing independent resort or property.
Experience with resort or luxury hotel operations.
Bachelor's degree in Hospitality Management, Business Administration, or a related field; equivalent combinations of education and experience may be considered.

Responsibilities

Lead operational managers in executing daily, weekly, monthly, and annual action plans aligned with the property's strategic plan.
Champion the brand's service vision and ensure alignment among the property Leadership team.
Plan, organize, facilitate, attend, and participate in hotel and departmental meetings.
Ensure compliance with brand standard operating procedures and policies.
Develop budgets and revenue forecasts and manage their execution.
Develop and implement expense-management controls, including use of labor-management tools.
Interview, hire, train, and develop staff; recommend performance evaluations; resolve problems; and recommend discipline or termination when appropriate.
As a member of the property's Executive Committee, help create and execute the hotel's financial objectives.
Drive key customer relationships through personal involvement in the sales process.
Ensure operational areas provide an atmosphere conducive to the overall guest experience.
Maintain a visible presence and regularly interact with guests to gather feedback about product quality, service levels, and overall satisfaction.
Maintain a professional and personable appearance according to hotel standards.
Create a culture where employees want to stay and grow, balancing owner expectations with associate experience.
Serve as the face of the property within the community.
Respond to operational issues and emergencies outside normal business hours.
Perform other duties as requested.