General Manager

Jushi•Pottsville, PA

About The Position

The Dispensary General Manager is responsible for day-to-day retail operations, including staffing, training, scheduling, purchasing, visual merchandising, cash management, inventory management, and compliance. The role requires strong leadership and the ability to work in a fast-paced environment while supporting a positive team culture and providing patients with a strong customer experience. The General Manager hires, develops, mentors, and motivates the team; implements training and company programs; maintains store operations, compliance, safety, and security; monitors sales, expenses, inventory, and cash handling; and works with regional, marketing, and inventory teams to resolve issues and support company initiatives. The position also involves maintaining store presentation and cleanliness, supporting events and promotions, managing vendor relationships, and ensuring accurate records and reporting.

Requirements

High school diploma or GED required.
At least five years of combined experience in dispensary, call center, retail, sales, hospitality, or customer service work.
Excellent computer and technical skills, including experience with web browsers, retail POS systems, and credit card processing terminals.
Strong critical-thinking, attention-to-detail, mathematical, language, and reasoning skills.
Comfort with arithmetic involving fractions and decimals and with high-volume cash handling.
Ability to work a flexible schedule that includes weekends and holidays.
Ability to work additional time as business demands require.

Nice To Haves

Associate or bachelor's degree in any field preferred.
Experience or study emphasis in biology, medicine, horticulture, agriculture, business, management, or hospitality.

Responsibilities

Hire, develop, train, mentor, motivate, and inspire the team, and conduct performance reviews.
Lead by example and support the company's mission, culture, values, and service expectations.
Implement training materials and sessions, assess store staffing needs, and develop team depth.
Follow and execute company policies and programs for customer service, staff management, patient and visitor management, inventory, cash handling, compliance, safety, and security.
Identify and develop process improvements to support company growth.
Create store schedules that support revenue while controlling overhead costs.
Conduct daily inventory audits, record daily and monthly category sales, and ensure accuracy.
Oversee end-of-month inventory reconciliations and report discrepancies in real time.
Develop vendor relationships and maintain appropriate inventory levels.
Ensure accurate cash handling in front-of-house and back-of-house areas.
Guide patients and employees on cannabis products, including selection, effects, potency, dosing, consumption methods, and administration.
Handle employee or customer concerns and complaints diplomatically, coordinating with relevant teams.
Maintain knowledge of cannabis forms, chemical composition, effects, dosing, titration, consumption methods, and quality metrics.
Maintain a professional appearance and conduct, and comply with city and state regulations.
Receive deliveries, build purchase orders, and maintain accurate records.
Complete tasks assigned by the Dispensary Regional Manager.
Maintain the store's neatness, organization, and cleanliness.
Create and set up merchandise displays in showcases and on the sales floor.
Troubleshoot MJ Freeway, coupons, and patient issues.
Evaluate competing stores by gathering information about merchandise style, quality, and prices.
Support employee initiatives, team building, and on- and off-hours events and specials.
Report product issues or complaints in real time to the appropriate managers and Director of Retail Operations.
Work with the team to operate a clean, efficient, and compliant store.
Provide assistance and coverage outside the assigned region as needed.