General Manager III - Store 9587 - Wesley Chapel, FL

Advance Auto Parts•Wesley Chapel, FL

About The Position

The General Manager leads store sales and service performance, manages and develops Team Members, and ensures inventory and operational standards are met. The role builds Professional Customer relationships and holds the team accountable for executing customer action plans. The General Manager also serves as manager on duty, overseeing coaching, floor and phone management, task completion, safety, and opening and closing duties. The position requires leading change and fostering a respectful environment for customers and Team Members. It includes providing DIY services such as battery installation and testing and wiper installation, and assisting the District or Region with other functions upon request. The role requires business and financial acumen, including reviewing and analyzing profit-and-loss statements and other business reports, as well as recruiting, hiring, coaching, scheduling, and engaging Team Members. The position is eligible for sales commission based on individual or store performance.

Requirements

2–3 years of experience managing a team of 10–20 Team Members in a fast-paced, dynamic retail environment.
Successful experience managing profitability, with proven financial and business acumen.
High school diploma or GED.
Valid driver's license.
Communicate effectively in spoken and written English and build strong relationships with customers, peers, and upper management.
Use Microsoft Word and Excel effectively.
Calculate figures and amounts such as discounts, percentages, sales increases, and gross profit percentage.
Hold others accountable, inspect work quality, and give inspiring feedback.
Work an assortment of days, evenings, and weekends as needed.
Ability to locate and stock parts; source parts from multiple sources, including special order, FDO, and second source.
Safety knowledge and skills.
Ability to become ASE P2 certified or an equivalent ASE-ready level.
Ability to execute and train project and product quality recommendations.
Ability to recruit, select, hire, and develop quality Team Members.
Ability to build and grow relationships with Professional Customers.

Nice To Haves

Working knowledge of automotive systems.
Spanish language skills.
PowerPoint proficiency.
Bachelor’s degree in business or a related area.
ASE certification.

Responsibilities

Achieve overall store sales goals and service objectives.
Manage and grow Professional Customer relationships and sales, including building and holding the team accountable for executing customer action plans.
Select, hire, develop, manage performance, coach, schedule, and engage store Team Members.
Ensure execution of inventory and operational standards.
Coach Team Members to meet customer expectations for both DIY and Professional customers.
Perform manager-on-duty responsibilities, including touch bases and coaching, floor and phone management, task assignment and completion, safety, and opening and closing duties.
Lead change management.
Promote diversity and foster a respectful environment for customers and Team Members.
Provide DIY services, including battery installation and testing and wiper installation.
Assist the District or Region with other functions upon request.
Execute and train on store processes and procedures, inventory systems, store equipment, POS and parts lookup systems, and testing and diagnostic equipment for DIY services.
Review and analyze business reports, including profit-and-loss statements.