General Manager

Hotel Madera•Washington, DC

About The Position

Hotel Madera is seeking a General Manager to oversee daily hotel operations, build an engaged team culture, and deliver strong commercial and guest satisfaction results. The General Manager will lead the hotel’s long-term growth and operational excellence while upholding its personalized, community-rooted hospitality standard. The role oversees hotel operations, including the front office, housekeeping, and maintenance. It includes leading and developing employees, ensuring high-quality guest experiences, and managing financial performance through revenue strategies, expense optimization, budget oversight, and corrective action when needed. The position requires standing and walking for extended periods and other physical activities, as well as occasional travel.

Requirements

Associate or bachelor’s degree in business, hospitality, or a related field.
Previous hotel management experience.

Responsibilities

Lead, inspire, and mentor a diverse team, fostering collaboration, innovation, and accountability.
Set clear expectations and guide employees toward exceptional performance.
Oversee service standards, personalized guest experiences, and prompt resolution of guest issues.
Identify ways to improve guest interactions and exceed expectations.
Develop and execute strategies to maximize revenue, optimize expenses, and meet budget goals.
Monitor financial performance and implement corrective actions as needed.
Oversee hotel operations, including front office, housekeeping, and maintenance.
Implement best practices to maintain quality and safety standards.
Promote continuous learning and professional development for team members.