General Manager

Hotel Equities Group, LLC•Columbus, GA

About The Position

Hotel Equities is seeking a dynamic, results-oriented General Manager to support hotel operations, deliver exceptional guest service, and help achieve operational and business goals. The role provides direction, accountability, and operational support within the assigned hotel function. The General Manager leads associates, supports business objectives, maintains company and brand standards, and contributes to positive guest and associate experiences. The position provides strategic leadership for hotel operations and drives financial performance in support of revenue, profitability, labor, and market-share objectives. The General Manager sets expectations, monitors operational and financial performance, develops associates, ensures compliance with company and brand requirements, responds to guest concerns, and manages schedules, staffing, supplies, and resources as appropriate. The role also supports recruitment, onboarding, performance management, and succession planning. The position requires the ability to work flexible hours, including evenings, weekends, and holidays, as needed. Physical activities include moving throughout the hotel, using office and mobile technology for extended periods, occasionally carrying supplies or equipment weighing up to 25 pounds, and occasional off-site travel for meetings and business needs. Relocation assistance is available for the right candidate; local candidates are encouraged to apply.

Requirements

High school diploma or equivalent required.
Previous hotel or hospitality experience appropriate to the position.
Strong communication, organizational, and problem-solving skills.
Ability to analyze information and make sound operational decisions.
Ability to work flexible hours, including evenings, weekends, and holidays, as needed.
Ability to stand, walk, bend, reach, and move throughout the hotel as needed.
Ability to use computers, tablets, phones, and standard office equipment for extended periods.
Ability to occasionally lift or carry supplies and equipment up to 25 pounds.
Ability to travel throughout the property and occasionally off-site for meetings and business needs.

Nice To Haves

Bachelor's degree preferred for director-level roles.
Previous supervisory or leadership experience preferred for management roles.
Experience with Property Management Systems (PMS).
Experience with hotel reporting and operating platforms.
Experience with Microsoft Office Suite.
Experience with department-specific systems and applications.

Responsibilities

Provide strategic leadership for hotel operations, ensuring exceptional guest experiences and operational excellence.
Support revenue, profitability, labor, and market-share objectives to drive financial performance.
Provide leadership and direction for assigned hotel operations and associates.
Set clear expectations and monitor performance, productivity, and service standards.
Coach, train, develop, and recognize associates to support engagement and retention.
Monitor operational and financial performance and take appropriate action to achieve goals.
Ensure compliance with Hotel Equities standards, brand requirements, and company policies.
Respond effectively to guest concerns and support a consistent service-recovery culture.
Manage schedules, staffing, supplies, and departmental resources as appropriate.
Review reports, trends, and key performance information to support sound decisions.
Communicate effectively with hotel leadership and other departments.
Support recruitment, onboarding, performance management, and succession planning as appropriate.
Perform other duties as assigned.