General Manager - Ventura/Santa Barbara

The Coffee Bean & Tea Leaf•Ventura, CA

86d

About The Position

The General Manager at The Coffee Bean & Tea Leaf leads the store team and daily operations, creating memorable experiences for guests while driving profitability, service, performance, and operational excellence. The role includes coaching and training team members, sharing coffee and tea knowledge, managing sales and risk, supporting store growth, and creating an appealing store through visual merchandising and product placement. The General Manager also represents the brand in the local community, helps attract and retain talent, and mentors an Assistant General Manager and other store staff. The company emphasizes the values of Friendliness, Respect, Ownership, Teamwork, and Honesty (FROTH).

Responsibilities

Lead by example and advocate for the team by driving profitability, service, performance, and operational excellence through coaching and training.
Develop coffee and tea expertise and share product knowledge with team members and guests to provide a Total Quality Experience.
Help generate new guests and build a loyal local customer base.
Maintain a safe store environment for employees and guests.
Manage a profitable store by tracking sales and overseeing day-to-day operations and risk management.
Support store operations and growth with tasks, ideas, and assistance.
Use visual merchandising and product placement to create memorable guest experiences.
Build the store’s presence in the local community and help attract and retain talent.
Mentor an Assistant General Manager and other store staff through knowledge sharing and by embodying the company’s guiding principles.