General Manager (Bilingual)

Community Choice Financial Family of Brands•Lawrenceville, GA

21d•Onsite

About The Position

The Bilingual General Manager at Titlemax in Lawrenceville, Georgia, leads daily store operations and team performance to grow revenue, maintain compliance, and build customer loyalty through high-quality service. The role manages store performance, develops team members, oversees customer transactions and risk assessment, and ensures security, operational standards, and regulatory requirements are met. The position is full-time, requires at least 40 hours per week and regular in-person attendance, including weekends. Store hours and scheduling requirements may vary by brand and company needs. The role offers an hourly base rate of $19.25 and eligibility for performance bonuses. The company provides on-the-job training, development and advancement opportunities, educational reimbursement, and a range of insurance, retirement, and other benefits. In-store positions are in person only.

Requirements

High school diploma or equivalent.
At least two years of successful supervisory or leadership experience in retail, finance, service, or a related industry.
Operations experience in a leadership capacity.
Excellent verbal and written communication skills.
Proficiency with phones, point-of-sale systems, Microsoft Office, and other systems.
Valid driver's license, auto insurance, and a personal vehicle for use during the workday; mileage is compensated.
At least 18 years of age (19 in Alabama).
Ability to meet the physical demands of the position, including frequently remaining stationary, standing up to 90% of the time, moving and transporting up to 25 pounds, moving inside and outside the store, and operating mechanical controls such as a keyboard.
Background check required; checks and results are handled in accordance with applicable law.
Bilingual English/Spanish capability, as indicated by the role title.

Nice To Haves

Associate degree or higher.
Experience in check cashing, document verification, or money order processing.
Bilingual English/Spanish; may be required for certain locations.

Responsibilities

Manage overall store performance to meet or exceed company standards.
Coach, lead, and develop team members on systems, company standards, account management, collections, job duties, and performance reports.
Lead local marketing efforts, business-to-business partnerships, referrals, and community and in-store events to grow revenue.
Examine, evaluate, and process loan and pawn applications and related transactions, assessing risk within established limits.
Enforce quality standards, procedures, and applicable local and state laws and regulations.
Participate in audits and compliance reviews as directed by the corporate office or District Manager.
Supervise office security, cash management, and loss prevention, including documenting cash discrepancies, vault and inventory activity, deposits, and expenses.
Conduct store opening and closing procedures and train staff in keyholder duties.
Participate in employee selection, review, hiring, and retention.
Develop work schedules based on budget, workload, and store needs, and ensure appropriate staffing.
Handle complex customer situations with integrity and professionalism.
Monitor store appearance and address basic facility needs, including scheduling maintenance and overseeing planograms and promotional displays.
Perform duties outside the office when applicable, including vehicle appraisals, store errands, and external marketing.
Work efficiently in a fast-paced, changing environment and manage multiple tasks to meet performance standards.
Complete additional tasks as directed by leadership.
Maintain a full-time schedule of at least 40 hours per week, with regular in-person attendance, including weekends.

Benefits

Paid on-the-job training and a comprehensive new-hire program.
Access to a learning management system with e-learning modules for professional and personal development.
Cross-brand training and opportunities across the company's eleven brands.
Performance-based career advancement.
Educational reimbursement program.
Medical insurance choices, including telemedicine and HSA/FSA options.
Traditional and Roth 401(k) retirement plans with a company match.
Company-sponsored life and AD&D insurance.
Voluntary benefits including dental, vision, short-term and long-term disability, supplemental life and AD&D, accident, critical illness, hospital indemnity, identity theft protection, legal services, and pet insurance.
Employee Assistance Program with mental health resources and life coaching for employees and family members.
Discount Marketplace access to discounts from nationwide and local retailers.
Paid time off, starting at 12 days in the first year and increasing with tenure.
Business-casual dress code, including jeans and sneakers.
Performance bonuses.