General Manager (Bilingual)

Community Choice Financial Family of Brands•Grand Prairie, TX

11d•Onsite

About The Position

The General Manager at Titlemax leads store operations and team performance, providing customers with financial solutions while driving revenue, compliance, and customer loyalty. The role oversees day-to-day store performance, develops team members, and ensures high-quality customer service and adherence to company standards and applicable laws. It is an in-person position in Grand Prairie, Texas, with a full-time schedule of at least 40 hours per week, including weekends. The stated hourly base pay is $19.25, and the role is eligible for performance bonuses.

Requirements

High school diploma or equivalent.
At least two years of experience with proven success in a supervisory or leadership role in retail, finance, service, or a related industry.
Operations experience in a leadership capacity.
Excellent verbal and written communication skills.
Proficiency with phones, point-of-sale systems, Microsoft Office, and other systems.
Valid driver’s license, auto insurance, and a personal vehicle for use throughout the workday; mileage is compensated.
Must be at least 18 years old (19 in Alabama).
Background check required; results are considered in accordance with applicable law.
Ability to meet physical demands, including frequently remaining stationary and standing for up to 90% of the time, moving and transporting up to 25 pounds, moving inside and outside the store, and operating mechanical controls such as a keyboard.

Nice To Haves

Associate degree or higher.
Experience in check cashing, document verification, or money order processing.
Bilingual English/Spanish ability; may be required at certain locations.

Responsibilities

Manage overall store performance to meet or exceed company standards.
Coach, lead, and develop team members, including training on systems, company standards, account management, collections, job duties, and performance reports.
Lead local marketing efforts, business-to-business partnerships, referral generation, and community and in-store events to grow revenue.
Examine, evaluate, and process loan and pawn applications and related transactions, assessing risk within established limits.
Enforce quality standards, procedures, and applicable local and state laws and regulations; participate in audits and compliance reviews as directed.
Supervise office security, cash management, and loss prevention, including documenting cash overages and shortages, vault activity, inventory, deposits, and expenses.
Conduct opening and closing procedures and train staff in keyholder duties.
Participate in employee selection, reviews, hiring, and retention.
Develop work schedules based on budget, workload, and store needs, and ensure optimal staffing.
Resolve complex customer situations with integrity and professionalism.
Maintain the store’s internal and external appearance, address basic facility needs, schedule maintenance, oversee the planogram, and ensure promotional materials are displayed properly.
Perform duties outside the office when applicable, including on-site vehicle appraisals, store errands, and external marketing.
Work efficiently in a fast-paced, changing environment; handle multiple tasks and perform additional duties as directed by leadership.
Maintain regular in-person attendance and a full-time schedule, including weekends, for at least 40 hours per week.

Benefits

Paid on-the-job training and a comprehensive new-hire program.
Learning management system with e-learning modules for professional and personal development.
Cross-brand training and opportunities across eleven brands.
Performance-based career advancement.
Educational reimbursement program.
Medical insurance coverage choices, including telemedicine and HSA/FSA options.
Traditional and Roth 401(k) retirement plans with a company match.
Company-sponsored life and AD&D insurance.
Voluntary benefits, including dental, vision, short- and long-term disability, supplemental life and AD&D, accident, critical illness, hospital indemnity, ID theft protection, legal services, and pet insurance.
Employee Assistance Program with mental health resources and life coaching for employees and family members.
Discount Marketplace with nationwide and local retailer discounts.
Paid time off starting at 12 days in the first year and increasing over time.
Business-casual dress code that includes jeans and sneakers.
Performance bonuses.