General Manager (Bilingual)

Community Choice Financial Family of Brands•Plainview, TX

11d•Onsite

About The Position

The General Manager (GM) is responsible for the overall performance and daily operations of a Titlemax store in Plainview, Texas. The GM leads and develops the team, grows revenue and customer loyalty, and ensures compliance with company standards and applicable laws. The role involves evaluating and processing loan and pawn transactions, managing store security and cash controls, hiring and staffing, customer service, marketing, and maintaining the store and its presentation. This is an in-person, full-time role requiring at least 40 hours per week, including weekends. The company provides hands-on coaching, training, learning and development resources, and opportunities for career advancement across its brands. Pay is $19.25 per hour, with eligibility for performance bonuses. The position requires a high school diploma or equivalent and at least two years of successful supervisory or leadership experience in retail, finance, service, or a related industry.

Requirements

High school diploma or equivalent.
At least two years of successful supervisory or leadership experience in retail, finance, service, or a related industry.
Operations experience in a leadership capacity.
Excellent verbal and written communication skills.
Proficiency with phones, point-of-sale systems, Microsoft Office, and other systems.
Valid driver’s license, auto insurance, and a personal vehicle for use during the workday; mileage is compensated.
At least 18 years of age (19 in Alabama).
Must pass a background check, conducted and considered in accordance with applicable law.
Ability to meet physical demands, including frequently remaining stationary and standing for up to 90% of the time, moving and transporting up to 25 pounds, moving inside and outside the store, and operating mechanical controls such as a keyboard.
Ability to work in person and on weekends.

Nice To Haves

Associate degree or higher.
Experience in check cashing, document verification, or money order processing.
Bilingual English/Spanish; this may be required for certain locations.

Responsibilities

Manage overall store performance to meet or exceed company performance standards.
Coach, lead, and develop team members in company systems and standards, account management, collections, job duties, and performance reporting.
Lead local marketing efforts, business-to-business partnerships, referrals, and community and in-store events to grow revenue.
Examine, evaluate, and process loan and pawn applications and related transactions, assessing risk within established limits.
Enforce quality standards, procedures, and local and state laws; participate in audits and compliance reviews as directed.
Supervise office security, cash management, and loss prevention, including documenting cash discrepancies, vault activity, inventory, deposits, and expenses.
Conduct opening and closing procedures and train staff in keyholder duties.
Participate in employee selection, reviews, hiring, and retention.
Develop work schedules based on budget, workload, and store needs, ensuring appropriate staffing.
Handle complex customer situations with integrity and professionalism.
Maintain the store’s interior and exterior appearance and address basic facility needs, including scheduling maintenance and overseeing planograms and promotional displays.
Perform duties outside the office when applicable, including vehicle appraisals, errands, and external marketing.
Work efficiently in a fast-paced, changing environment, handle multiple tasks, and perform additional duties as directed.
Maintain regular in-person attendance and a full-time schedule of at least 40 hours per week, including weekends.

Benefits

Paid on-the-job training and a comprehensive new-hire program.
Learning management system with e-learning modules for professional and personal development.
Cross-brand training and opportunities across the company’s brands.
Performance-based career advancement.
Educational reimbursement program.
Medical insurance coverage choices, including telemedicine and HSA/FSA options.
Traditional and Roth 401(k) retirement plans with a company match.
Company-sponsored life and AD&D insurance.
Voluntary benefits including dental, vision, short- and long-term disability, supplemental life and AD&D, accident, critical illness, hospital indemnity, identity theft protection, legal services, and pet insurance.
Employee Assistance Program with mental health resources and life coaching for employees and family members.
Discount Marketplace with discounts from nationwide and local retailers.
Paid time off, starting at 12 days in the first year and increasing over time.
Business-casual dress code that includes jeans and sneakers.
Performance bonuses.