General Manager (Bilingual)

Community Choice Financial Family of Brands•Calhoun, GA

6d•Onsite

About The Position

The General Manager (GM) leads the daily operations and overall performance of a TitleMax store in Calhoun, Georgia. The role is responsible for leading and developing the team, growing revenue and customer loyalty, delivering high-quality customer service, managing financial transactions, and ensuring compliance with company standards and applicable laws. The position operates in a fast-paced, customer-focused environment and requires regular in-person attendance for at least 40 hours per week, including weekends. The company provides hands-on coaching, training, learning and development resources, and performance-based career advancement. Compensation is $19.25 per hour, with eligibility for performance bonuses.

Requirements

High school diploma or equivalent.
At least two years of successful supervisory or leadership experience in retail, finance, service, or a related industry.
Operations experience in a leadership capacity.
Excellent verbal and written communication skills.
Proficiency with phones, point-of-sale systems, Microsoft Office, and other systems.
Valid driver’s license, auto insurance, and a personal vehicle for use throughout the workday; mileage is compensated.
At least 18 years of age (19 in Alabama).
Successful completion of a background check, with results considered in accordance with applicable law.
Ability to meet the physical demands of the role, including frequently remaining stationary and standing for up to 90% of the time, moving and transporting up to 25 pounds, moving inside and outside the store, and operating mechanical controls such as a keyboard.
Regular in-person attendance, including weekends, and a schedule of at least 40 hours per week.

Nice To Haves

Associate degree or higher.
Experience in check cashing, document verification, or money order processing.
Bilingual English/Spanish skills; this may be required for certain locations.

Responsibilities

Manage overall store performance by meeting or exceeding company performance standards.
Coach, lead, and develop team members; train them on systems, company standards, account management, collections, job duties, and performance reports.
Lead local marketing efforts, business-to-business partnerships, referrals, and community and in-store events to grow the business and revenue.
Examine, evaluate, and process loan and pawn applications and related transactions, assessing risk within established limits.
Enforce quality standards, procedures, and applicable local and state laws and regulations; participate in audits and compliance reviews as directed.
Supervise office security, cash management, and loss prevention, including documentation of cash variances, vault activity, inventory, deposits, and expenses.
Conduct opening and closing procedures and train new staff in keyholder duties.
Participate in employee selection, reviews, hiring, and retention.
Develop work schedules based on budget, workload, and store needs, and ensure adequate staffing.
Resolve complex customer situations with integrity and professionalism.
Maintain the store’s internal and external appearance and address basic facility needs, including scheduling maintenance and overseeing planograms and promotional displays.
Perform duties outside the office when applicable, including vehicle appraisals, store errands, and external marketing.
Work efficiently in a fast-paced, changing environment, handle multiple challenging tasks, meet performance standards, and complete additional tasks as directed.
Maintain a full-time schedule with regular in-person attendance, including weekends, for a minimum of 40 hours per week.

Benefits

Paid on-the-job training and a comprehensive new-hire program.
Access to a learning management system with e-learning modules for professional and personal development.
Cross-brand training and opportunities across the company’s brands.
Performance-based career advancement.
Educational reimbursement program.
Medical insurance coverage choices, including telemedicine and medical spending account options (HSA/FSA).
Traditional and Roth 401(k) retirement plans with a company match.
Company-sponsored life and AD&D insurance.
Voluntary benefits, including dental, vision, short- and long-term disability, supplemental life and AD&D, accident, critical illness, hospital indemnity, identity theft protection, legal services, and pet insurance.
Employee Assistance Program access to mental health resources, life coaching, and other support for employees and their families.
Discount Marketplace access to discounts from nationwide and local retailers.
Paid time off starting at 12 days in the first year and increasing over time.
Business-casual dress code that includes jeans and sneakers.
Performance bonuses.