General Manager (Bilingual)

Community Choice Financial Family of Brands•Plainview, TX

9d•Onsite

About The Position

The General Manager at Titlemax in Plainview, Texas, leads store operations and team performance while providing customers with financial solutions. The role is responsible for growing revenue, maintaining compliance, and building brand loyalty through customer service. The company offers hands-on coaching, executive exposure, and development programs. The position pays $19.25 per hour and is eligible for performance bonuses. This is an in-person, full-time role requiring at least 40 hours per week and regular attendance, including weekends. The position involves leading and developing employees, managing store operations and security, processing loan and pawn transactions, supporting marketing and community engagement, and ensuring the store meets performance and compliance standards. The General Manager may also perform duties outside the store, such as vehicle appraisals, errands, and external marketing.

Requirements

High school diploma or equivalent.
At least two years of successful supervisory or leadership experience in retail, finance, service, or a related industry.
Operations experience in a leadership capacity.
Excellent verbal and written communication skills.
Proficiency with phones, Point of Sale systems, Microsoft Office, and other systems.
Valid driver's license, auto insurance, and a personal vehicle available for use during the workday; mileage is compensated.
Must be at least 18 years old (19 in Alabama).
Background check required; results are considered in accordance with applicable law.
Ability to meet physical demands, including frequently remaining stationary and standing for up to 90% of the time, moving and transporting up to 25 pounds, moving inside and outside the store, and operating mechanical controls such as a keyboard.

Nice To Haves

Associate degree or higher.
Experience in check cashing, document verification, or money order processing.
Bilingual English/Spanish; may be required for certain locations.

Responsibilities

Manage overall store performance to meet or exceed Company performance standards.
Coach, lead, and develop team members in business growth, systems, Company standards, account management, collections, job duties, and performance reporting.
Lead local marketing efforts, business-to-business partnerships, referral generation, and community and in-store events.
Examine, evaluate, and process loan and pawn applications and related transactions, and assess risk within established limits.
Enforce quality standards, procedures, and applicable local and state laws and regulations.
Participate in audits and compliance reviews as directed by the corporate office or District Manager.
Supervise office security, cash management, and loss prevention; verify and document cash overages and shortages, vault, inventory, deposits, and expenses.
Conduct opening and closing procedures and train staff in keyholder duties.
Participate in employee selection, review, hiring, and retention.
Develop work schedules in line with budget, workloads, and store needs, and ensure optimal staffing.
Handle complex customer situations with integrity and professionalism.
Maintain the internal and external appearance of the store and address basic facility needs, including scheduling maintenance.
Oversee the store planogram and ensure seasonal and promotional marketing materials are displayed properly.
Perform duties outside the office when applicable, including on-site vehicle appraisals, store errands, and external marketing.
Work efficiently in a fast-paced, changing environment while managing multiple tasks and meeting individual and team performance standards.
Perform additional tasks as directed by leadership.
Maintain a full-time schedule of at least 40 hours per week with regular in-person attendance, including weekends.

Benefits

Paid on-the-job training and a comprehensive new-hire program.
Access to a learning management system with professional and personal development e-learning modules.
Cross-brand training and opportunities across the company's brands.
Performance-based career advancement.
Educational reimbursement program.
Medical insurance coverage choices, including telemedicine and medical spending account options (HSA/FSA).
Traditional and Roth 401(k) retirement plans with a company match.
Company-sponsored life and AD&D insurance.
Voluntary benefits, including dental, vision, short-term and long-term disability, supplemental life and AD&D, accident, critical illness, hospital indemnity, identity theft protection, legal services, and pet insurance.
Employee Assistance Program access to mental health resources, life coaching, and other resources for employees and their family members.
Discount Marketplace access to discounts from nationwide and local retailers.
Paid time off, starting at 12 days in the first year and increasing with tenure.
Relaxed business-casual dress code that includes jeans and sneakers.
Performance bonuses.