General Manager(03424) - 2443 State Route 9, Ste 205
About The Position
The General Manager is responsible for everything that happens during their shift, including staffing, paperwork, cost controls, inventory, cash control, food management, customer relations, scheduling, store cleanliness, marketing, and profitability. The manager must set an example by following all policies and procedures and expecting the same from the crew, while maintaining company standards and providing great customer service. The role includes general store-team duties such as operating equipment, stocking ingredients and supplies, preparing products, receiving and processing telephone orders, taking inventory, completing paperwork, and cleaning equipment and the facility. Orientation and training are provided on the job. The position involves communicating with customers and coworkers, processing orders, using a computer keyboard or touch screen, and handling monetary transactions accurately. The work takes place in a store with varying temperatures, food odors, cornmeal dust, cramped spaces, hot surfaces, sharp edges, and moving mechanical parts. Physical activities include standing, walking, sitting for paperwork, lifting and carrying supplies, pushing or pulling trays, occasional stair or ladder use, bending, squatting, and frequent reaching and hand use. Team members may also perform delivery-related duties, including driving, carrying products, and navigating delivery locations; those duties require a valid driver's license and access to an insured vehicle.
Requirements
- Ability to exercise judgment, perform basic math, and multitask.
- Ability to add, subtract, multiply, and divide accurately and quickly; may use a calculator.
- Ability to make correct monetary change.
- Verbal, written, and telephone skills to take and process orders.
- Ability to comprehend and give correct written instructions.
- Ability to enter orders using a computer keyboard or touch screen.
- Motor coordination and eye-hand coordination to perform precise movements rapidly and accurately.
- Ability to direct activities, perform repetitive tasks, work independently and with others, work under stress, meet quality-control standards, deal with people, analyze and compile data, and make judgments and decisions.
- For delivery duties: valid driver's license with a safe driving record meeting company standards, access to an insured vehicle for delivery, and navigational skills to read maps and locate addresses.
- Ability to navigate delivery terrain, including multi-story buildings, private homes, and other delivery sites while carrying products.
- Ability to meet the described physical demands, including lifting supplies weighing up to 50 pounds and carrying products during delivery.
Responsibilities
- Oversee everything that happens during the shift.
- Manage staffing and complete paperwork.
- Control costs, inventory, and cash.
- Manage food and work to a schedule.
- Maintain store image, cleanliness, and standards.
- Provide customer service and manage customer relations.
- Support attendance and punctuality expectations.
- Contribute to marketing and store profitability.
- Follow all company policies and procedures and set an example for the crew.
- Operate equipment; stock ingredients and supplies; prepare products; receive and process telephone orders; take inventory; complete associated paperwork; and clean equipment and the facility.
- Communicate with customers and coworkers and process orders by phone and in person.
- Perform delivery-related duties when required, including delivering products, flyers, and door hangers.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
