General Manager(Salaried)

Carters Inc. • Atlanta, GA

4d

About The Position

As a General Manager of two or more Carter’s stores, you lead teams and serve as a key representative of the brand for families. You create a welcoming and inclusive environment, develop employees’ skills and careers, and educate teams about product styles, features, and benefits. You coach teams to reach their potential and deliver a strong customer experience across locations and sales channels.

Carter’s is a North American retailer of apparel and products for babies and young children, with Carter’s, OshKosh B’gosh, SkipHop, and Little Planet brands. The company describes a close-knit culture and offers training and development programs. The role includes managing talent, customer service, merchandising, operations, payroll, budgets, and performance across multiple stores. The job may require duties beyond those listed, and management may change or reassign duties, responsibilities, title, or location.

Requirements

• At least 5 years of retail or related management experience leading direct reports.
• High school diploma or GED.
• Positive, solutions-oriented mindset.
• Effective and professional verbal and written communication skills.
• Demonstrated leadership and supervisory skills, including leading, directing, and executing multiple tasks at once.
• Proficient computer and technology skills, including Outlook, Excel, and web navigation.
• Ability to lift 40 pounds as needed, with frequent bending, stooping, reaching, pushing, and pulling.
• Ability to stand or walk for extended periods and climb up and down a ladder.
• Availability may include days, nights, weekends, and holidays as scheduled, with a minimum of two closing shifts per week.

Responsibilities

• Build a talent pipeline through networking and recruiting, and develop succession plans by training and developing the team.
• Foster a positive, safe, and inclusive work environment; encourage collaboration and recognize performance to increase employee engagement.
• Grow leaders by providing direction, delegating, and investing in their development.
• Create a genuine customer focus on the sales floor by leading and directing the Leader on Duty program across two or more locations.
• Welcome customers, provide assistance with product styles, features, and benefits, and coach teams on customer loyalty programs, including credit programs.
• Execute company direction on merchandising and operations, and manage payroll and budgets.
• Understand and analyze key performance indicators (KPIs) and identify behaviors that drive results.
• Lead and integrate an omnichannel experience, ensuring teams are trained on available tools.
• Reduce loss through consistent customer service, education, and operational controls.

Benefits

• Health benefits and mental health benefits.
• 30% discount on Carter’s brands.
• Referral bonuses.
• Advance You Program offering a tuition-free path to earn a GED or bachelor’s degree, or learn English as a second language.
• Paid time off and holidays.
• Parental leave and adoption assistance.
• Charitable matching gifts.
• Professional and personal development, including development programs for growth in the current role and beyond.
• Schedules intended to support work-life balance.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED