General Manager (05853) - 1720 decatur hwy #1
About The Position
The General Manager is responsible for everything that happens during a shift, including cost, inventory, and cash controls and customer relations. The manager sets an example for the crew, follows company policies and procedures, and expects the same from team members. Duties span staffing, paperwork, food management, scheduling, standards and store image, customer service, attendance, store cleanliness, marketing, and profitability. The role also includes general store-team work such as operating equipment, stocking ingredients, preparing products, handling telephone orders, taking inventory, completing paperwork, and cleaning equipment and the facility. On-the-job orientation and training are provided. The posting describes delivery-related tasks and requirements as part of the broader team-member duties, including delivering products and flyers and using an insured vehicle. The work may involve standing and walking for much of the day, lifting and carrying supplies, pushing or pulling trays, occasional climbing, bending, crouching, reaching, and driving. Conditions can include varying weather, a wide range of in-store temperatures, food odors, cornmeal dust, cramped cooler spaces, hot surfaces, sharp edges, and moving mechanical parts.
Requirements
- Judgment, math skills, and the ability to multitask.
- Ability to comprehend and give correct written instructions.
- Ability to communicate verbally with customers and coworkers, including by telephone and in person.
- Ability to add, subtract, multiply, and divide accurately and quickly; a calculator may be used.
- Ability to make correct monetary change.
- Verbal, writing, and telephone skills to take and process orders.
- Hand-eye coordination to make precise movements quickly and accurately.
- Ability to enter orders using a computer keyboard or touch screen.
- Ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet quality standards, deal with people, analyze and compile data, and make judgments and decisions.
- For delivery duties: valid driver's license with a safe driving record meeting company standards, and access to an insured vehicle that can be used for delivery.
- Ability to meet the physical demands described, including standing, walking, lifting, carrying, pushing or pulling, climbing, bending, crouching, reaching, and driving.
Responsibilities
- Oversee everything that happens during the shift.
- Manage cost controls, inventory control, cash control, and customer relations.
- Set an example for the crew and ensure company policies and procedures are followed.
- Handle staffing and paperwork.
- Manage food and work to a schedule.
- Maintain store image and adherence to standards.
- Provide great customer service.
- Maintain attendance and punctuality.
- Ensure store cleanliness.
- Contribute to marketing and profitability.
- Operate equipment; stock ingredients; prepare products; receive and process telephone orders; take inventory; complete associated paperwork; and clean equipment and the facility.
- Deliver products by car to customers and deliver flyers and door hangers, as applicable to team-member duties.
Benefits
- Flexible work environment
- On-the-job orientation and training
- Opportunities for advancement, including paths from assistant manager to general manager and from general manager to franchisee or Manager Corporate Operations
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
