General Manager

DHL eCommerce•Sumner, WA

5d•$98,755 - $145,000

About The Position

The General Manager is responsible for all Distribution Center (DC) functions and plays a key role in delivering a strong customer experience. The role balances operational direction and execution across safety, service, quality, and cost, while leading a management team through coaching, mentoring, employee engagement, and leadership development. The General Manager advises senior operations leadership and oversees DC costs, staffing, productivity, overtime, automation equipment maintenance, vendors, quality controls, service commitments, and continuous improvement. The position works closely with Human Resources, clients, vendors, sales, strategic partners, and USPS, and leads operational reviews and communications. Work takes place in a warehouse environment and includes 50% travel, variable shifts, and occasional lifting.

Requirements

Bachelor’s degree in management, engineering, a related field, or equivalent experience.
Five years in a management role involving a combination of warehouse, fulfillment, transportation, a related industry, or high-speed sortation facilities.
At least three years of experience managing large sites.
Staff scheduling experience in a variable-work-volume environment.
Proficiency with MS Office.
Experience with direct and variable cost budgeting and capital equipment purchases.
Ability to work all shifts, especially third shift.
Strong analytical skills.
Strong project management skills and ability to balance competing priorities, complex situations, and tight deadlines.
Excellent verbal and written communication skills.
Demonstrated ability to recruit, lead, motivate, and develop operations teams that consistently achieve and exceed operational targets.
Ability to build relationships and manage various locations with strategic vendor partners.
Ability to overcome obstacles through cooperation, build consensus, and foster harmonious relationships.
Goal-driven and self-motivated, with a record of pursuing ambitious targets in a competitive industry.
Demonstrated success in stretch assignments or a primary role involving process improvements or improved results at turnaround facilities.
Able to work a range of shifts based on operational needs, including after-hours, weekends, and holidays.
Able to stand and/or walk for extended periods and occasionally lift up to 50 pounds.
Able to work in a warehouse environment with exposure to changing hot and cold temperatures, medium-level noise, dust, dirt, and changing lighting.
Able to travel 50% of the time.
Must be legally authorized to work in the United States without requiring employer-sponsored work authorization now or in the future.

Nice To Haves

MBA or other advanced degree.
Experience interacting with USPS.
Past experience with multi-unit management.

Responsibilities

Advise senior management on operations.
Take proactive measures to ensure the safety of all facility employees.
Manage DC costs, overtime, headcount, productivity, automation equipment maintenance, vendor cost and service value, and other factors affecting cost per piece processed.
Manage DC quality functions, including monitoring quality controls and service commitments, developing quality initiatives, and implementing best practices.
Communicate with DC personnel through managers and supervisors and through formal daily, weekly, and monthly operations meetings, newsletters, and memos.
Work with Human Resources on payroll, headcount, staffing, evaluations, and employee relations.
Manage employee satisfaction and support employee retention.
Conduct and ensure timely, effective employee performance evaluations.
Coordinate client and vendor pickup and closing times, pickup points, and cutoffs with strategic partners’ Central Dispatch and Logistics.
Conduct daily audits with the DC management team, follow up on client concerns and needs, and resolve service issues.
Serve as a liaison among vendors, operations, and sales.
Build and maintain effective USPS relationships.
Identify and undertake continuous business improvements and cost-reduction reviews, including Distribution Center of Excellence and First Choice initiatives.
Apply Lean management principles to drive continuous improvement and coach and mentor management staff.
Recruit, lead, motivate, and develop operations teams to achieve operational targets and goals.
Manage relationships and multiple locations involving strategic vendor partners.
Perform work requiring operational availability across shifts, after-hours, weekends, and holidays, and travel as required.