General Manager(05594) - 1004 Western Blvd.

Domino's Franchise • Tarboro, NC

1d

About The Position

The General Manager oversees total store operations and leads delivery drivers and customer service representatives to ensure orders are expedited quickly and correctly. The role promotes a sense of urgency, teamwork, energy, and fun while ensuring the store operates according to Domino’s Operation Evaluation Review standards and delivers quality service to internal and external customers.

The General Manager oversees staffing, employee scheduling, product and ingredient ordering, driver routing, delivery vehicle inspections, and communication with managers and staff about matters affecting business operations. The position also includes opening and closing duties, handling end-of-shift driver payments and receipts, closing bank deposits, nightly product inventory counts, and training the GMIT across store operations. The General Manager receives cross-training in food preparation, store opening and closing procedures, pizza oven operation, and packaging products for delivery or carryout.

Requirements

• Ability to read and understand a P&L ledger.
• Ability to speak and write clearly.
• Comprehension of using a computer-based order entry system.
• Comfort with dispute resolution and customer service.
• Ability to ensure delivery vehicles pass mechanical and visual inspections.

Responsibilities

• Lead delivery drivers and customer service representatives to ensure orders are expedited quickly and correctly.
• Handle bank deposits and nightly product inventory counts when closing.
• Ensure the store is properly set up and ready to receive orders at opening.
• Foster and project a sense of urgency with every order.
• Ensure the store operates according to Domino’s Operation Evaluation Review standards.
• Oversee total store operations.
• Communicate with managers and staff about matters that affect business operations.
• Calculate product and ingredient needs for bi-weekly commissary and beverage deliveries.
• Actively train the GMIT on all aspects of store operations.
• Maintain staffing levels that reflect business needs throughout the day.
• Create and maintain employee schedules based on labor needs.
• Collect money and signed credit card receipts from delivery drivers at the end of their shifts.
• Resolve disputes and help ensure unhappy customers return.
• Ensure delivery vehicles pass mechanical and visual inspections.
• Assist with routing delivery drivers to maximize customer service while meeting Domino’s on-time delivery standards.
• Read and understand the P&L ledger.
• Uphold Domino’s grooming, uniform, and appearance standards.
• Promote pizza products, specials, and promotions.
• Receive cross-training in product and ingredient preparation, opening and closing procedures, pizza oven operation, and packaging products for delivery or carryout.
• Provide quality customer service to internal and external customers over the phone and in person.
• Contribute to and promote an atmosphere of teamwork, energy, and fun.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed