Assistant Manager(05594) - 1004 Western Blvd.
About The Position
The Assistant Manager leads delivery drivers and customer service representatives to ensure orders are expedited quickly and correctly. The role maintains staffing levels aligned with business needs and supports opening and closing procedures, including preparing the store for opening, making bank deposits, and completing nightly product inventory counts. The Assistant Manager promotes urgency, resolves customer disputes, and helps ensure dissatisfied customers return. The position also supports driver routing, delivery vehicle inspections, order accuracy, and Dominos standards for timely delivery, grooming, uniforms, and appearance. Cross-training includes product and ingredient preparation, store opening and closing procedures, pizza oven operation, and packaging orders for delivery or carryout. The role provides customer service over the phone and in person and contributes to a teamwork-focused, energetic, and fun atmosphere.
Requirements
- Ability to speak and write clearly.
- Ability to use a computer-based order entry system.
Responsibilities
- Lead delivery drivers and customer service representatives to expedite orders quickly and correctly.
- Maintain staffing levels that reflect business needs throughout the day.
- Make end-of-night bank deposits when closing.
- Complete nightly product inventory counts when closing.
- Ensure the store is properly prepared to receive orders at opening.
- Foster a sense of urgency with every order.
- Resolve disputes and work to turn unhappy customers into returning customers.
- Collect money and signed credit card receipts from delivery drivers at the end of their shifts.
- Ensure delivery vehicles pass mechanical and visual inspections.
- Assist with routing delivery drivers to maximize customer service while meeting Dominos standards for on-time delivery.
- Uphold Dominos grooming, uniform, and appearance standards.
- Receive cross-training in product and ingredient preparation, opening and closing procedures, pizza oven operation, and packaging products for delivery or carryout.
- Provide quality service to internal and external customers by phone and in person.
- Contribute to and promote an atmosphere of teamwork, energy, and fun.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
