General Manager

Pilot Companies LLC•Royse City, TX

16d•$55,000 - $58,000

About The Position

The General Manager oversees restaurant operations and the management team, ensuring company procedures, labor policies, service standards, food-cost goals, and workplace safety requirements are followed. The role is responsible for staffing and scheduling, inventory and cash handling, employee performance and development, customer complaint resolution, and maintaining a professional, safe, and positive workplace culture.

Requirements

Experience with POS systems and cash registers.
Basic computer knowledge.
Good math skills.
Excellent communication skills.
Ability to effectively resolve complaints.

Nice To Haves

Manager certificate.

Responsibilities

Supervise managers’ use of correct opening and closing procedures and adherence to company and labor policies.
Oversee managers and staff in meeting order-accuracy and guest-service goals.
Supervise and control managers’ daily and weekly inventory, chicken counts, and waste.
Ensure managers maintain a professional, safe, and orderly work environment.
Ensure managers resolve customer complaints appropriately and take over unresolved issues.
Fill in for positions as needed while ensuring daily and weekly cleaning schedules are met.
Create weekly schedules and ensure labor goals and labor percentages are met.
Ensure daily inventory is completed on all shifts.
Ensure truck orders are placed appropriately to meet food-cost goals.
Take or approve weekly inventory and maintain accurate records and cost-of-goods figures.
Identify and resolve cost-of-goods discrepancies.
Recruit, orient, train, assign, and schedule team members.
Oversee all in-store cash handling.
Work with the District Manager on team-member performance, including coaching, counseling, and discipline.
Communicate job expectations; plan, monitor, and review employee performance; plan and review compensation actions; and enforce policies and procedures.
Conduct regular restaurant inspections to ensure standards are met.
Cultivate a positive culture and environment among staff.
Correct service issues courteously and work toward cultivating happy, returning customers.
Maintain a safe, secure, and healthy facility by establishing and enforcing sanitation and safety procedures, reporting injuries, conducting meetings, maintaining equipment and security systems, and complying with health and legal regulations.
Develop all in-store managers.