Pasadena - General Manager

Philz Coffee•Pasadena, CA

11d•$32 - $36•Onsite

About The Position

Philz General Managers provide frontline leadership to all Team Members and are responsible for the financial health of their store. They cultivate a store culture aligned with Philz’s core values and mission of Bettering People’s Day, lead by example, deliver quality results, and recognize and develop future leaders. General Managers support strategic initiatives in culture, community, and operations while embodying the values Obsess Over Customers & Team, In Pursuit of Better, and Be Kind & Keep it Real. The role involves daily interaction with customers and employees, creating an employment experience aligned with Philz’s values, training and developing team members, and providing opportunities for professional development. General Managers maximize store financial performance by fostering an environment where teams can provide exceptional service and authentic interactions. They set goals and expectations, align performance and incentives, address performance issues, and hold the team accountable for results. They also partner with district recruiters to attract, develop, and retain diverse, high-performing talent. Philz describes its workplaces as inclusive, fun, creative, and vibrant, with flexibility in scheduling and room for team members to express themselves. Prior barista experience is not required; training is provided. The role requires a Food Manager certification from prior work experience or successful completion of Philz Coffee’s certification within the first 30 days of employment. The stated starting base hourly rate is $32.19–$36.19, and the position is eligible for a Philz Bonus Program.

Requirements

At least 3 years of experience managing a fast-paced, high-volume, customer service-oriented business, preferably in food service or retail.
Proven experience managing the financial health of retail operations, including P&L oversight, driving revenue, and managing costs.
Proven ability to create an inclusive and dynamic team and work environment.
Proactive self-starter able to work independently and as part of a team.
Solid business acumen.
Proven ability to recruit, motivate, train, and retain a team.
Excellent verbal and written communication skills.
Strong organizational and time management skills.
Must have a Food Manager certification from prior work experience or successfully complete the Philz Coffee Food Manager certification within the first 30 days of employment.
Ability to operate a variety of machines, tools, and equipment.
Visual acuity to make general observations regarding safety and work accuracy.
Ability to remain stationary for a minimum of 3 hours; stand, walk, stoop, and kneel; lift up to 50 pounds intermittently and lift 3 pounds to shoulder height repetitively; grasp, finger, and reach; and communicate through spoken words.

Nice To Haves

Experience in food service or retail is preferred.

Responsibilities

Provide frontline leadership to store Team Members and be responsible for the store’s financial health.
Cultivate a store culture aligned with Philz’s mission and core values.
Lead by example through a strong work ethic and a passion for quality results; recognize and develop future leaders.
Support strategic initiatives in culture, community, and store operations.
Interact daily with customers and employees and participate in the customer experience.
Train and develop team members and provide opportunities for professional development.
Maximize store financial performance by creating a strong work environment that enables exceptional customer service and authentic interactions.
Set goals and expectations, align performance and incentives, manage performance issues, and hold the team accountable for results.
Partner with the district recruiter to attract, develop, and retain diverse, high-performing talent.