General Manager- Pasadena

Freddy's Frozen Custard & Steakburgers•Pasadena, TX

6d•Onsite

About The Position

The Restaurant General Manager is responsible for the overall efficiency and technical operations of the store, ensuring Freddy's standards of quality, timeliness, and service. The role oversees labor and food costs, builds relationships with guests, resolves guest issues, and models hospitality. The General Manager trains and develops staff, builds teams through employee motivation, coordinates staff scheduling, and orders products in line with sales volume. The role also ensures operating procedures and quality standards are followed, monitors financial performance and health and safety compliance, reviews schedules and forecasts, coordinates opening and closing activities, completes operational and administrative tasks, and addresses team member performance issues.

Requirements

Generally, one to three years of restaurant management or other related experience.
Excellent written and verbal communication skills, including the ability to clearly communicate detailed information to guests, colleagues, and management.
Excellent guest service skills and the ability to interact positively and professionally to develop and maintain strong working relationships.
Strong attention to detail and organizational skills.
Must pass a background check.
Must have a non-expired driver's license.
Must have an acceptable driving record as defined by company policy and insurance coverage requirements.
Must have current foodservice certificates required by state law.
Must be available for morning, day, and evening shifts, including weekends.
Must be available to work at least 50 hours per week, or as management demands or restaurant needs dictate.
Must have experience with Microsoft Office, Excel, Word, and the Internet.
Ability to talk and hear; frequently stand, bend, kneel, climb stairs, walk, use hands to finger, handle, or feel, and reach with hands and arms.
Ability to occasionally lift and/or move up to 50 pounds.
Ability to stand for long periods of time.
Ability to adapt to changing temperatures in the kitchen.

Responsibilities

Ensure that all Company Standard Operation Procedures are followed.
Teach and practice Freddy's standards of quality, timeliness, and service.
Maintain open communication, positive attitudes, and trust-based relationships with personnel.
Ensure customer satisfaction is the highest priority for all employees and consistently demonstrate hospitality.
Lead by example by maintaining a professional image, appearance, and language.
Conduct daily labor analysis to achieve target labor percentages.
Enforce quality control standards and procedures and standardized portion control guidelines.
Monitor sales trends, develop forecasts, and make effective decisions to control sales and labor costs.
Maximize productivity without compromising quality standards.
Ensure full restaurant compliance with health department regulations.
Address critical violations found during self-inspections or health department inspections and provide corrective action to prevent repeat violations.
Ensure inspections are conducted and ongoing issues are corrected.
Meet guests' needs and special requests and resolve complaints or concerns with a commitment to guest satisfaction.
Review and approve schedules and forecasts.
Coordinate opening and closing activities in a timely and safe manner.
Complete operational checklists daily.
Ensure cash handling procedures are followed.
Ensure paperwork and administrative forms are completed correctly and submitted on time.
Resolve conflicts and improve team members' performance constructively and according to policies.
Train, refine, and motivate staff and build teams.
Coordinate staff scheduling and product ordering consistent with sales volume.