General Manager

Pilot Companies LLC•Hurst, TX

47d•$55,000 - $60,000•Onsite

About The Position

The General Manager is responsible for overseeing all aspects of restaurant operations, including staff management, inventory control, customer service, and financial performance. This role involves ensuring adherence to company policies, maintaining a safe and healthy work environment, and developing the management team. The General Manager works closely with the District Manager to achieve operational and financial goals.

Requirements

Experience with POS systems and cash registers
Basic computer knowledge
Good math skills
Excellent communication skills
Ability to effectively resolve complaints

Nice To Haves

Manager certificate is a plus

Responsibilities

Supervising managers on correct opening/closing procedures and adherence to company and labor policies.
Overseeing managers and staff to ensure order accuracy and exceptional guest service.
Supervising and controlling daily and weekly inventory, chicken counts, and waste.
Ensuring the management team controls staff to maintain a professional, safe, and orderly work environment.
Ensuring managers handle customer complaints correctly and intervening when necessary.
Assisting with operational duties to ensure cleaning schedules are met while other managers delegate tasks.
Creating weekly schedules and meeting labor goals and labor percentages.
Ensuring daily inventory is completed on all shifts.
Ensuring truck orders are made appropriately to meet food cost goals.
Approving weekly inventory and ensuring accurate record-keeping and cost of goods.
Identifying and resolving discrepancies with costs of goods.
Recruiting, orienting, training, assigning, and scheduling team members.
Managing all in-store cash handling.
Working with the District Manager to manage performance, including coaching, counseling, and disciplining team members.
Communicating job expectations, monitoring and reviewing employee performance, reviewing compensation, and enforcing policies and procedures.
Performing regular restaurant inspections to ensure standards are met.
Providing a great culture and environment within the staff.
Correcting service issues with grace and courtesy to cultivate happy, returning customers.
Maintaining a safe, secure, and healthy facility environment by establishing and enforcing sanitation and safety procedures, complying with regulations, and maintaining security systems.
Developing all in-store managers.