General Manager - EVS - Signing Bonus/Relocation Assistance Eligible

Trinity Health•Athens, GA

About The Position

The General Manager oversees and coordinates day-to-day Environmental Services (EVS) operations for a Regional Health Ministry (RHM), which may include a single hospital or multiple hospital sites. The role monitors patient satisfaction and operations in patient, non-patient, and public areas to ensure compliance with quality standards and regulatory requirements. In collaboration with Trinity Hospitality Services (THS) Regional Managers and RHM stakeholders, the General Manager develops and manages program budgets and operating systems. The position implements cost-reduction plans and productivity improvements while maintaining service quality and customer satisfaction, and keeps stakeholders informed about issues affecting program efficiency and effectiveness. The General Manager attracts, develops, and trains talent and leads in accordance with Trinity Health’s mission, vision, and values. The position provides operational and technical support, standardizes EVS policies and procedures, and implements core hospitality systems such as cleaning protocols, auditing tools, and competencies. It is accountable for financial performance, program quality, staff supervision and development, regulatory compliance, safety, infection control, and continuous improvement. The role also participates in system and RHM committees and advisory councils.

Requirements

Five to seven years of progressive Housekeeping and Environmental Services experience in a corporate or large multi-hospital environment.
Comprehensive knowledge and understanding of institutional Housekeeping/Environmental Services management and hospitality management principles and practices.
Knowledge of JCAHO requirements and federal, state, and local laws, regulations, and codes concerning safety, sanitation, environmental maintenance, and biohazardous and infectious waste management.
Ability to work effectively in a diverse, collaborative, team-oriented culture.
Ability to identify and analyze complex technical, operational, and administrative problems; evaluate alternatives; and recommend or implement effective changes.
Ability to develop methods for collecting and analyzing data, audit program processes, monitor quality, identify problems and root causes, and recommend improvements.
Strong leadership, analytical, organizational, planning, delegation, coaching, and verbal, written, and interpersonal communication skills.
Continuous-improvement mindset and ability to challenge conventional thinking at all levels of the organization.
Knowledge of Microsoft Office Suite, including Word, Excel, Outlook, and PowerPoint.
Honesty, integrity, and caring, with the ability to inspire and motivate others in support of Trinity Health’s philosophy, mission, vision, goals, and values.
Ability to work independently, take initiative, and manage multiple conflicting priorities and demands.
Ability to delegate responsibilities effectively and follow up regularly to ensure objectives are met.
Ability to stand, walk, bend, stoop, and reach as needed to manage environmental services duties; these activities are required 60% of the time.

Nice To Haves

Bachelor of Arts or Bachelor of Science in Management preferred.

Responsibilities

Oversee the day-to-day management of the RHM EVS Department and ensure program service-support objectives are met.
Provide operational and technical support to RHM stakeholders, managers, and the System Office.
Standardize policies and procedures related to EVS expense management and operations, and implement THS core program systems, including cleaning practices, protocols, auditing tools, and competencies.
Monitor environmental cleanliness and customer satisfaction through daily rounds, and coordinate responses to patient and customer concerns.
Drive regional financial and operational objectives, including cost reductions, productivity improvements, and operational excellence initiatives.
Manage the EVS program’s monthly financial statement; collaborate on annual budgets; participate in budget reviews; identify variances; and prepare reports for senior management.
Keep the Regional Manager informed of cost, service, effectiveness, efficiency, and performance-audit issues, and present recommendations for improvement.
Meet with direct reports and support staff to review goals, address shortfalls and open issues, encourage process-improvement ideas, and clarify expectations and measures of success.
Develop and administer Program Quality Evaluations; review customer satisfaction survey results; and prepare Performance Improvement Plans when needed.
Interview, hire, train, counsel, and supervise staff; handle disciplinary actions; review expense reports and hiring justifications; and hold direct reports accountable to applicable policies and procedures.
Ensure timely annual performance appraisals, address colleague concerns, support team development and career growth, monitor objectives, and provide leadership when disciplinary action or termination is warranted.
Manage multiple projects and tasks in a fast-paced environment, adapting to change and developing project plans with milestones for major projects.
Participate in Trinity Health EVS advisory councils to develop programs and identify best practices, coordinating regional change initiatives with the UEM.
Participate in RHM committees as required or selected, including safety, green, disaster preparedness, infection control, and HR advisory committees.
Maintain effective quality-improvement programs for cleaning, safety, and infection control; collaborate with Infection Control Preventionists and clinical stakeholders to support cleaning protocols, patient safety, and prevention of hospital-acquired infections.
Ensure safe working conditions and procedures to minimize or eliminate workers’ compensation claims.
Maintain accurate and appropriate departmental records and use time effectively and cost-consciously.
Maintain confidentiality of information concerning patients, staff, and visitors, and stay informed about applicable laws, regulations, compliance requirements, and policies.
Perform additional duties and responsibilities as needed or assigned.