About The Position

The General Manager is responsible for everything that happens during a shift, including cost, inventory, and cash controls and customer relations. The manager sets an example for the crew, follows all policies and procedures, and expects the same standards from team members. Candidates may be considered without prior pizza experience, though that experience is preferred. Before managing a store location, candidates must complete evaluations through Manager in Training. On-the-job orientation and training are provided. The role also performs general store-team duties as needed, such as operating equipment, stocking ingredients, preparing products, processing telephone orders, taking inventory, completing paperwork, and cleaning equipment and the facility. Work involves customer and coworker communication, order entry, and physical tasks in a restaurant and, where applicable, delivery-related settings. The job description identifies exposure to hot and cold temperatures, food odors, cornmeal dust, hot surfaces, sharp edges, moving mechanical parts, and potentially adverse weather. Physical activities include standing, walking, lifting, carrying, pushing, climbing, bending, crouching, reaching, and frequent hand use. The stated starting wage is minimum wage, with raises tied to completion of training evaluations by the team member and manager; the described range is $16.80–$20.36. Monthly bonuses may be offered when criteria and responsibilities are met, but are not guaranteed. Newly hired General Managers qualify for medical, dental, and vision insurance upon hire, with benefits available for use after 60 days of employment. The company follows Oregon state sick-pay requirements.

Requirements

  • Ability to use judgment, perform math, and multitask.
  • Ability to follow written instructions and communicate verbally with customers and coworkers, in person and by telephone.
  • Ability to add, subtract, multiply, and divide accurately and quickly, and make correct monetary change.
  • Verbal, writing, and telephone skills to take and process orders.
  • Ability to enter orders using a computer keyboard or touch screen.
  • Ability to work alone and with others, perform repetitive tasks, work under stress, meet quality standards, deal with people, analyze and compile data, and make judgments and decisions.
  • Willingness to jump in and perform any job that needs to be done.
  • Reliable transportation to and from work.
  • Ability to meet the physical demands described, including standing, walking, lifting cases up to 50 pounds, carrying supplies, pushing or pulling trays, climbing, bending, crouching, reaching, and frequent hand use.
  • Ability to work around the stated conditions, including temperature variation, food odors, cornmeal dust, hot surfaces, sharp edges, and moving mechanical parts.
  • Ability to communicate and interact respectfully and effectively with people across cultures, abilities, genders, ethnicities, and races.

Nice To Haves

  • Prior pizza experience is preferred.

Responsibilities

  • Oversee everything that happens during the shift, including cost controls, inventory control, cash control, and customer relations.
  • Set an example for the crew and follow all policies and procedures while expecting the same from team members.
  • Manage staffing, paperwork, food management, and work schedules.
  • Maintain store standards and image, cleanliness, attendance and punctuality, and customer service.
  • Support marketing and store profitability.
  • Operate equipment; stock ingredients; prepare products; receive and process telephone orders; take inventory; complete associated paperwork; and clean equipment and the facility.
  • Communicate with customers and coworkers to process orders in person and by phone.
  • Complete required evaluations through Manager in Training before managing a store location.
  • Perform other store duties as needed, including lifting and carrying supplies and navigating the work area.

Benefits

  • Medical insurance, available for use after 60 days of employment.
  • Dental insurance, available for use after 60 days of employment.
  • Vision insurance, available for use after 60 days of employment.
  • Oregon state sick pay.
  • Monthly bonuses may be offered when criteria and responsibilities are met; they are not guaranteed.
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