About The Position

The General Manager role includes the general duties and working conditions described for hourly store team members, as well as the additional duties applicable to store management positions. Duties include operating equipment; stocking ingredients and supplies; preparing products; receiving and processing telephone orders; taking inventory and completing paperwork; and cleaning equipment and the facility. On-the-job orientation and training are provided. The position involves directing activities, performing repetitive tasks, working independently and with others, working under stress, meeting quality standards, interacting with people, analyzing and compiling data, and making judgments and decisions. Work includes frequent use of hands and arms, standing for most tasks, stocking and lifting supplies, and working around hot surfaces, sharp edges, moving machinery, food odors, cornmeal dust, cramped spaces, and varying temperatures. The description also includes delivery duties applicable to team members in driver or store management positions: delivering products by car to customers, distributing flyers and door hangers, and navigating delivery locations and stairs.

Requirements

  • Ability to understand and give correct written instructions.
  • Ability to communicate verbally with customers and co-workers to process orders over the phone and in person.
  • Ability to add, subtract, multiply, and divide accurately and quickly, with a calculator if needed, and make correct monetary change.
  • Verbal, writing, and telephone skills to take and process orders.
  • Motor coordination and eye-hand coordination to make precise movements rapidly and accurately.
  • Ability to enter orders using a computer keyboard or touch screen.
  • Ability to perform repetitive tasks, work independently and with others, work under stress, meet quality control standards, deal with people, analyze and compile data, and make judgments and decisions.
  • Ability to stand for most tasks and perform the described reaching, lifting, carrying, pushing, pulling, climbing, bending, and occasional crouching or squatting.
  • Ability to unload deliveries using a hand truck and handle cases weighing up to 50 pounds; cases may be lifted from the floor onto shelves up to 72 inches high.
  • For applicable delivery duties, valid driver’s license with a safe driving record meeting company standards.
  • For applicable delivery duties, access to an insured vehicle that can be used for deliveries.
  • For applicable delivery duties, navigational skills to read a map and locate addresses in the designated delivery area.
  • For applicable delivery duties, ability to navigate adverse terrain, including multi-story buildings and private homes, while carrying products.
  • For applicable delivery duties, ability to carry orders while walking and climbing, potentially including five or more flights of stairs.

Responsibilities

  • Operate store equipment.
  • Stock ingredients and supplies from the delivery area to storage, work areas, and the walk-in cooler.
  • Prepare products.
  • Receive and process telephone orders.
  • Take inventory and complete associated paperwork.
  • Clean equipment and the facility approximately daily.
  • Direct activities and make judgments and decisions.
  • For applicable store management or driver duties, deliver products by car to customers and distribute flyers and door hangers.
  • For applicable delivery duties, navigate the designated delivery area and carry orders to customers.
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