General Manager III - Store 7015 Monroe, NY

Advance Auto Parts • Monroe, NY

5d • $77,200 - $96,500

About The Position

The General Manager leads store performance, including sales, customer service, professional customer relationships, team development, inventory, and operational execution. The role is responsible for hiring, developing, coaching, scheduling, and engaging store Team Members; ensuring that customers receive expected service; and executing manager-on-duty responsibilities such as coaching, floor and phone management, task assignment, safety, and opening and closing duties. The General Manager also leads change management and fosters a respectful, inclusive environment for customers and Team Members.

The position includes some direct DIY customer service, such as battery testing and installation and wiper installation, and may provide support to the District or Region upon request. The role requires working across store operations, inventory and point-of-sale systems, parts lookup and sourcing, diagnostic equipment, and business reporting. It is eligible for sales commission based on individual or store performance.

The role is primarily performed indoors, with occasional outdoor work and exposure to varied weather while performing tasks such as installing batteries and wiper blades. The position requires frequent walking or standing and lifting or moving items weighing up to 50 pounds, with occasional lifting or moving of up to 100 pounds. The noise level is usually moderate.

Requirements

• 2–3 years of experience managing a team of 10–20 Team Members in a fast-paced, highly dynamic retail environment.
• Successful experience managing profitability, with demonstrated financial and business acumen.
• High school diploma or GED.
• Valid driver's license.
• Ability to work an assortment of days, evenings, and weekends as needed.
• Ability to communicate effectively in English, verbally and in writing, and build strong relationships with Customers, peers, and upper management.
• Ability to use Microsoft Word and Excel effectively.
• Ability to calculate figures and amounts such as discounts, percentages, sales increases, and gross profit percentages.
• Ability to review and analyze business reports, including profit and loss statements.
• Ability to hold others accountable, inspect work quality, and provide inspiring feedback.
• Ability to locate and stock parts; source parts from multiple channels, including special order, FDO, and second sources; and perform advanced parts lookup and sourcing.
• Ability to execute and train project and product quality recommendations and store procedures.
• Ability to execute and train inventory systems and store equipment.
• Ability to execute and train POS and parts lookup systems.
• Ability to become ASE P2 certified or attain an ASE-ready equivalent.
• Ability to meet the physical demands of the job, including predominantly walking or standing; talking and hearing; handling or feeling items; reaching; climbing or balancing; stooping, kneeling, crouching, or crawling; and lifting or moving up to 50 pounds frequently and up to 100 pounds occasionally.
• Ability to perform job duties in the described work environment, including occasional exposure to outdoor weather, moving mechanical parts, high or precarious places, toxic or caustic chemicals, electrical-shock risk, explosives, and vibration.

Nice To Haves

• Working knowledge of automotive systems.
• Spanish language skills.
• Ability to use Microsoft PowerPoint.
• Bachelor's degree in business or a related area.
• ASE certification.

Responsibilities

• Achieve overall store sales goals and service objectives.
• Manage and grow Professional Customer relationships and sales, including building and holding the team accountable for executing customer action plans.
• Select, hire, develop, manage performance, coach, schedule, and engage store Team Members.
• Ensure execution of inventory and operational standards.
• Coach Team Members to meet the expectations of DIY and Professional Customers.
• Perform manager-on-duty responsibilities, including touch-base coaching, floor and phone management, task assignment and completion, safety, and opening and closing duties.
• Lead change management.
• Embrace diversity and foster a respectful environment for Customers and Team Members.
• Provide DIY services, including battery installation and testing and wiper installation.
• Assist the District or Region with other functions upon request.
• Execute and train on store operational processes, procedures, inventory systems, store equipment, POS and parts lookup systems, and diagnostic equipment for DIY services.
• Review and analyze P&L statements and other business reports.
• Recruit, select, hire, and develop quality Team Members.
• Build and grow relationships with Professional Customers.

Benefits

• Comprehensive health and wellness benefits program for Team Members and their families.
• Eligibility for sales commission based on individual or store performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED