General Manager III - Store 7015 Monroe, NY

Advance Stores Company•Monroe, NY

About The Position

The General Manager leads store sales and service performance, manages and develops store Team Members, and ensures inventory and operational standards are met. The role builds Professional Customer relationships and supports DIY customers with services such as battery testing and installation and wiper installation. The manager serves as manager on duty, oversees daily floor and phone operations, assigns and follows up on tasks, and handles safety and opening and closing duties. The position may also assist the District or Region with other functions upon request. The role is eligible for sales commission based on individual or store performance.

Requirements

Two to three years of experience managing a team of 10–20 Team Members in a fast-paced, dynamic retail environment.
Successful experience managing profitability and demonstrated financial and business acumen.
High school diploma or GED.
Valid driver's license.
Ability to work an assortment of days, evenings, and weekends as needed.
Ability to communicate effectively in spoken and written English and build strong relationships with Customers, peers, and upper management.
Ability to use Microsoft Word and Excel effectively.
Ability to calculate figures such as discounts, percentages, sales increases, and gross profit percentage.
Ability to review and analyze business reports, including profit and loss statements.
Ability to become ASE P2 certified or an ASE-ready equivalent.
Ability to execute and train store operational processes and procedures, inventory systems, store equipment, POS and parts lookup systems, and testing and diagnostic equipment for DIY services.
Ability to source parts from multiple places, including special orders, FDO, and second sources.
Ability to hold others accountable, inspect work quality, and give feedback in an inspiring manner.
Ability to meet the physical demands of the role, including frequent lifting or moving of up to 50 pounds and occasional lifting or moving of up to 100 pounds.

Nice To Haves

Working knowledge of automotive systems.
Spanish language skills.
Bachelor’s degree in business or a related area.
ASE certification.
Proficiency with Microsoft PowerPoint.

Responsibilities

Achieve overall store sales goals and service objectives.
Manage and grow Professional Customer relationships and sales, including building and holding the team accountable for executing Customer action plans.
Select, hire, develop, manage performance, coach, schedule, and engage store Team Members.
Ensure execution of inventory and operational standards.
Coach Team Members to meet DIY and Professional Customer expectations.
Perform manager-on-duty responsibilities, including team touch-base and coaching, floor and phone management, task assignment and completion, safety, and opening and closing duties.
Lead change management.
Provide DIY services such as battery installation and testing and wiper installation.
Assist the District or Region in other functions upon request.
Execute and train on project and product quality recommendations, parts lookup and sourcing, store procedures, inventory systems, store equipment, POS systems, parts lookup systems, and testing and diagnostic equipment for DIY services.
Review and analyze business reports, including profit and loss statements.
Recruit, select, hire, and develop quality Team Members.
Build and grow relationships with Professional Customers.
Locate and stock parts.
Hold others accountable, inspect work quality, and provide inspiring feedback.