General Manager

Alsco•Colonial Heights, VA

About The Position

The General Manager directs, manages, and optimizes a branch production facility’s overall operations and financial performance, including P&L. The role oversees multifunctional plant teams and works to ensure high service quality, customer satisfaction, productivity, quality, and cost efficiency. The General Manager supports employee development and continuous improvement while ensuring administrative, safety, security, auditing, and training procedures meet company policy and applicable regulations. The role reports to the Regional Manager and may lead labor-relations negotiations with union leadership. Regular travel by vehicle within the branch territory and occasional air travel are required. The position is eligible for the General Manager Bonus program and a company-issued vehicle and fuel card for business and personal use. Employment is contingent upon successful completion of background and safety-sensitive drug screening.

Requirements

At least 5 years of managerial experience.
Demonstrated skills in production, sales, and service; experience in industrial laundry or linen supply is preferred.
Excellent verbal and written communication skills in English.
Superior organizational skills.
Proven ability to lead, motivate, and develop staff.
Strong commitment to superior customer service and business growth.
Enthusiasm and exceptional interpersonal skills.
Valid driver’s license and a driving record free of chargeable accidents, speeding, safety, or other violations.
A combination of education and experience will be considered.

Nice To Haves

Experience in the industrial laundry or linen supply industries.
Successful experience dealing with unions and labor relations.
Bachelor’s degree in management, engineering, finance, or equivalent.

Responsibilities

Direct, manage, and optimize the branch production facility’s overall operations and financial performance (P&L).
Direct multifunctional plant teams, including customer service, plant and equipment maintenance, production, quality assurance, and human resources.
Ensure high levels of service quality and customer satisfaction.
Develop employees by assessing needs, providing growth opportunities, setting clear goals, encouraging continuous learning, supporting career advancement, and fostering a team-oriented environment.
Ensure required administrative functions are performed in accordance with policy and in a timely manner.
Set policies and procedures that guide branch operations’ productivity, quality, and cost efficiency.
Collect operational metrics, analyze productivity, and set performance targets to meet revenue and cost goals.
Support the development and deployment of processing practices focused on quality and continuous improvement.
Ensure plant safety, security, auditing, and training procedures are implemented to meet OSHA and other required regulations.
May lead labor-relations negotiations and engage with union leadership involving branch operations.
Ensure execution of projects assigned by upper management.
Perform other job duties as assigned.