General Manager

Thomas Keller Logistics Group•Huntingdon, TN

23d•Remote

About The Position

The General Manager leads day-to-day operations across multiple warehouse locations, driving safety, service, productivity, compliance, and profitability through team leadership, customer and vendor relationship management, and cross-functional collaboration. The position is remote with 30–50% travel, and relocation may be necessary. The role works in active warehouse environments and is responsible for operational performance, customer service, contract KPIs, continuous improvement, and account management.

Requirements

10 years of 3PL warehouse management experience.
Extensive working knowledge of warehouse operations, including pallet in/pallet out, pick and pack, material fulfillment, inventory management, Warehouse Management Systems (WMS), and RF equipment.
Proficiency using computers and the internet, preferably in a PC, Windows-based environment.
Mastery of MS Office, particularly MS Excel, and other data analysis tools.
Ability to gather information from various sources, analyze data, and make improvement recommendations.
Ability to travel for training, company events, customer interaction, break/fix, and site visits; the qualifications section specifies up to 30% travel.
Ability to work in an active warehouse environment, move frequently, and handle materials; lift up to 75 pounds independently or with assistance; work around powered equipment; wear required personal protective equipment; and work in varying temperatures, noise levels, dust, fumes, and odors.

Responsibilities

Manage personnel, including recommendations for hiring and termination, performance evaluations, training, work allocation, and problem resolution.
Oversee the performance of assigned warehouses, including operations, customer service, and contract KPIs, and work with locations to resolve operational and customer issues.
Design and manage productivity metrics, WMS-based reporting, and operational KPIs; analyze data to identify labor trends and workflow inefficiencies.
Develop and maintain warehouse-specific Standard Operating Procedures covering warehouse tasks and safe equipment operation.
Develop and maintain productivity metrics and departmental goals; monitor activity and labor trends; recommend, implement, and administer policies and procedures to enhance operations; and meet customer scorecard objectives.
Develop, maintain, catalog, and/or negotiate rate cards and scopes of work aligned with customer contracts and operational capabilities.
Monitor and manage customer balanced scorecards against agreed KPIs and service levels.
Lead periodic customer meetings to discuss demand, issues, performance, forecasts, service failures, corrective actions, organizational changes, and future plans and strategies.
Identify and develop opportunities within existing accounts to grow revenue and strengthen partnerships.
Serve as the primary contact for assigned customer accounts, ensuring timely and transparent communication aligned with expectations.