General Manager

Classic Collision•Slidell, LA

About The Position

The General Manager is responsible for the overall operations and financial results of an assigned Classic Collision store, including operations, internal and external development, business relationships, and profitability. The role mentors direct reports and leads the team effectively and efficiently. The General Manager drives center-level performance through key metrics, quality, individual skill levels, and culture; manages change; keeps current with vehicle repair procedures and technologies; and holds staff accountable for shop performance through Recipe Book execution. The role also supports customer satisfaction, staffing, training, safe and clean working conditions, insurance and referral relationships, and external marketing and team-building activities. The position requires collision repair and auto body management experience, leadership and employee-development ability, financial statement literacy, familiarity with CCC One, and advanced Microsoft Office skills. Travel of up to 25% may be required. The work involves frequent standing, walking, use of hands and fingers, and lifting or pushing weights up to 50 pounds, along with other physical demands described in the posting. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Requirements

Minimum of five years of collision repair or auto body management experience.
Proven leadership and a track record of employee development.
Ability to read and understand financial P&L statements.
Ability to travel up to 25%.
Valid driver's license and eligibility for insurance coverage.
Working knowledge of the CCC One estimating platform and management system.
Advanced skills in Microsoft Office, including Word, Excel, Outlook, and PowerPoint.
Ability to read and interpret documents such as repair procedures, safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or employees.
Ability to meet the physical demands of the role, including lifting or pushing weights up to 50 pounds.

Nice To Haves

ICAR Platinum certification.

Responsibilities

Lead center-level performance through key metrics, quality, individual skill levels, and culture.
Communicate and manage the change process.
Stay abreast of current vehicle repair procedures and technologies.
Manage staff accountability for shop performance through Recipe Book execution.
Coach staff to ensure customer satisfaction and resolve customer concerns as required.
Recruit, interview, and hire new staff as required.
Train new hires on company policies and procedures.
Promote safe, clean working conditions.
Promote, develop, and act as a liaison with area insurance contacts and other referral points.
Contact all claims managers and dealer accounts every month.
Participate in external marketing and team-building activities as requested.
Perform other duties as assigned.