General Manager - Boss Bagel - San Antonio International Airport

Paradies Lagardère•San Antonio, TX

8h•Onsite

About The Position

The General Manager leads the Boss Bagel restaurant at San Antonio International Airport, building an engaged, high-performing team and delivering a positive guest experience. The role oversees hiring, training, coaching, performance management, and associate development while ensuring compliance with company policies and operational standards. The General Manager maintains restaurant cleanliness, food quality, presentation, and service standards; addresses guest concerns; and ensures safe food handling, sanitation, and workplace practices. The position also oversees opening and closing procedures, administrative records, scheduling, payroll-related tasks, purchasing, inventory and cost controls, and financial performance. The role requires adapting to a fast-paced airport environment, communicating effectively with team members and airport partners, and working various shifts based on business needs.

Requirements

5–7 years of experience in a full-service restaurant.
Obtain and maintain a current Serve Safe Food Manager’s Certification within six months of hire or promotion.
Ability to lift at least 25 pounds and perform essential functions including standing, bending, reaching, climbing a ladder, and walking long distances.
Ability to stand for long periods and work in environments with varying temperatures.
Proficiency in food planning and preparation, purchasing, sanitation, security, company policies and procedures, personnel management, recordkeeping, and report preparation.
Agreement to work various shifts in a 7/365 team-oriented environment; schedules are determined by business needs.
Proficiency in reading, writing, Microsoft Office Suite, and mathematics.
Ability to perform under stress, including tight deadlines and detailed questioning.
Strong communication, interpersonal, teamwork, leadership, coaching, adaptability, and problem-solving skills.

Nice To Haves

Bachelor of Science degree in hotel or restaurant management; a combination of practical experience and education may be considered as an alternative.

Responsibilities

Recruit, screen, train, coach, and develop team members and managers; build bench strength and support career advancement.
Set performance goals, provide ongoing feedback, complete timely evaluations, recognize strong performance, and hold direct reports accountable.
Promote associate engagement through listening, regular meetings, and follow-up on team morale.
Ensure positive guest service, investigate complaints about food quality or service, and provide a resolution within 24 hours.
Maintain restaurant cleanliness, food quality and presentation, professional appearance, and service standards.
Remain visible and accessible to management, associates, guests, and airport partners; monitor team and operational performance and make adjustments as needed.
Promote a safe and healthy environment and enforce HACCP, food-handling, sanitation, and kitchen and dining-area maintenance practices.
Ensure consistent food preparation and service, use of opening and closing checklists, and completion of nightly, weekly, and monthly closing procedures and related records.
Drive sales and profitability by reviewing financial data, identifying opportunities, and taking appropriate action.
Prepare schedules to support sales and guest satisfaction while meeting labor and payroll goals.
Oversee food and beverage purchasing, quality, food costs, recipe and portioning standards, supply purchases, utilities, and other expenditures.
Complete personnel and payroll administration accurately, on time, and in accordance with company procedures.
Maintain security and loss-prevention procedures and a safe environment; promptly complete accident reports when needed.
Review financial information with the management team and work toward cost and budget goals.
Understand and use restaurant hardware and software systems, including inventory, purchasing, forecasting, scheduling, timekeeping, email, and electronic filing systems.
Adapt to changing circumstances, solve problems, collaborate on improvements, and use resources efficiently through task prioritization, delegation, and empowerment.
Ensure compliance with operational standards, company policies, and applicable federal, state, and local laws and ordinances.
Communicate clearly with different audiences, remain open to feedback, and provide leadership, direction, motivation, and coaching.