General Manager - San Antonio

ALH Corporate•San Antonio, TX

About The Position

The Hotel General Manager oversees all aspects of hotel operations to support an exceptional guest experience, strong financial performance, and staff productivity. The role includes strategic planning, team leadership, and daily management of departments such as the front desk, housekeeping, food and beverage, and maintenance. The General Manager also cultivates a workplace culture that reflects and reinforces the company’s vision, mission, and core values. The position is responsible for operational oversight, budgeting and cost control, staff recruitment and development, sales and marketing collaboration, regulatory compliance, risk management, and long-term planning. The General Manager directly and indirectly supervises hotel personnel, including department managers, and performs supervisory duties in accordance with company policies, training programs, and applicable laws.

Requirements

Five years of related experience and/or training in a hotel or resort environment, or an equivalent combination of education and experience.
Ability to perform the essential duties satisfactorily.
Knowledge, skills, and abilities representative of those required to perform the role.

Nice To Haves

Bachelor's degree from a four-year college or university.

Responsibilities

Manage daily hotel operations across the front desk, housekeeping, food and beverage, and maintenance departments.
Maintain high service standards, support guest satisfaction, and resolve complaints promptly.
Monitor facility cleanliness, upkeep, safety, and regulatory compliance.
Analyze financial reports, track performance, and identify opportunities for improvement.
Develop and manage budgets for revenue, expenses, and capital improvements.
Implement cost-control measures to maximize profitability.
Set performance goals and conduct employee evaluations.
Recruit, interview, hire, train, supervise, and develop staff, including department heads and line employees.
Plan, assign, and direct work; reward and discipline employees; address complaints and resolve problems.
Foster a positive workplace culture that promotes teamwork and employee retention.
Collaborate with marketing teams to promote the hotel and increase bookings.
Build relationships with travel agencies, corporate clients, and event planners.
Monitor market trends and adjust pricing strategies to remain competitive.
Ensure compliance with health, safety, labor, and licensing regulations.
Implement security protocols and emergency procedures to manage risk.
Handle legal and insurance matters as needed.
Set long-term goals for growth, brand positioning, and service innovation.
Evaluate business performance and adjust strategies accordingly.
Oversee renovations or expansions to enhance guest experience and revenue potential.