General Manager - Redmond

Salt & Straw • Redmond, WA

5d

About The Position

Salt & Straw is hiring a full-time General Manager to lead the success of its shop across people, operations, and guest experience. The General Manager leads a fast-paced retail and food service operation, develops future leaders, builds a strong team culture, delivers operational excellence, and brings the company’s mission to life in the community. The role offers base pay of $31.57–$33.68 per hour, with quarterly bonus potential of up to 20%. The broader disclosed earning range is $31.57–$38.59 per hour.

The position includes responsibility for daily shop operations, team leadership, guest hospitality, business results, and community relationships. Candidates should have at least three years of leadership experience in food service, hospitality, or retail; General Manager candidates typically have five or more years. Applicants must be at least 18 and available to work evenings, weekends, and holidays. The work environment includes common food allergens, including peanuts, tree nuts, dairy, eggs, soy, wheat, and seafood.

Requirements

• At least 3 years of leadership experience in food service, hospitality, or retail; General Manager candidates typically have 5 or more years.
• Experience leading teams of 10 or more people in a fast-paced environment.
• Ability to coach, develop, and support others with clarity and care.
• Ability to balance people leadership with operational responsibilities.
• Must be at least 18 years old.
• Availability to work evenings, weekends, and holidays.

Responsibilities

• Lead daily shop operations, including scheduling, payroll, inventory, facilities, and financial performance.
• Hire, train, and develop Assistant General Managers and Shift Coordinators.
• Set clear expectations and coach consistently, generously, and directly.
• Build a culture where employees feel supported, challenged, and proud of their work.
• Deliver thoughtful, memorable hospitality that reflects curiosity, warmth, and care.
• Use data and insights to drive sales, labor, and guest-experience results.
• Navigate challenges calmly and celebrate wins.
• Build relationships in the local community and represent Salt & Straw as a thoughtful, generous neighbor.
• Partner with District Managers and cross-functional teams to support long-term shop and market success.

Benefits

• Quarterly bonus potential of up to 20%.
• Optional earned-wage access.
• 401(k) match: 50% company match up to 1% of salary after three months.
• Medical, dental, and vision insurance options starting the first month.
• Paid time off starting at two weeks, with accrual increasing over time.
• 12 paid holidays per year.
• Paid sick time.
• Two consecutive days off.
• 24/7/365 on-demand mental health support for employees and their families.
• Educational support up to $1,800 per year.
• 30% team discount.
• Early access to flavors before the public.
• Pet insurance.
• Flexible Spending Accounts.
• Accident and Critical Illness Insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed