General Manager - Redmond

Salt & Straw • Redmond, WA

6d • $32 - $34 • Onsite

About The Position

The General Manager owns the overall success of a Salt & Straw shop, including its people, operations, and guest experience. This role leads a fast-paced retail and food service operation, develops future leaders, builds a strong team culture, delivers operational excellence, and brings Salt & Straw’s mission to life in the local community. General Managers work with District Managers and cross-functional teams to support long-term shop and market success. The role requires availability to work evenings, weekends, and holidays. The work environment includes common food allergens such as peanuts, tree nuts, dairy, eggs, soy, wheat, and seafood.

Requirements

• At least 3 years of leadership experience in food service, hospitality, or retail; General Manager candidates typically have 5 or more years.
• Experience leading teams of 10 or more people in a fast-paced environment.
• Ability to coach, develop, and support others with clarity and care.
• Ability to balance people leadership with operational responsibilities.
• Must be at least 18 years old.
• Availability to work evenings, weekends, and holidays.

Responsibilities

• Lead daily shop operations, including scheduling, payroll, inventory, facilities, and financial performance.
• Hire, train, and develop Assistant General Managers and Shift Coordinators.
• Set clear expectations and coach consistently, generously, and directly.
• Create a supportive, challenging workplace where employees feel proud of their work.
• Deliver thoughtful, memorable hospitality that reflects curiosity, warmth, and care.
• Use data and insights to drive sales, labor, and guest-experience results.
• Navigate challenges with calm leadership and celebrate wins.
• Build local community relationships and represent Salt & Straw as a thoughtful, generous neighbor.
• Partner with District Managers and cross-functional teams to support long-term shop and market success.

Benefits

• Quarterly bonus potential of up to 20%.
• Optional earned-wage access.
• 401(k) with a 50% company match up to 1% of salary after three months.
• Medical, dental, and vision insurance options starting the first month.
• Paid time off, starting at two weeks and increasing over time.
• 12 paid holidays per year.
• Paid sick time.
• Two consecutive days off.
• 24/7/365 on-demand mental health support for employees and their families.
• Educational support of up to $1,800 per year.
• 30% team discount.
• Early access to flavors before public release.
• Pet insurance.
• Flexible spending accounts.
• Accident and critical illness insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed