General Manager(07480) - 9825-E Chapel Hill Rd
About The Position
The General Manager oversees total store operations at a Domino’s location. The role leads delivery drivers and customer service representatives to ensure orders are prepared and delivered quickly and correctly, maintains staffing and schedules based on business needs, and promotes teamwork, energy, and fun. The General Manager ensures the store operates according to Domino’s Operation Evaluation Review standards and upholds company expectations for grooming, uniforms, and appearance. The position includes opening and closing duties, inventory and deposit responsibilities, ordering product and ingredients, training a General Manager in Training, and supporting customer service and delivery operations. The General Manager also monitors delivery vehicle readiness, helps route drivers to meet service standards, and uses a computer-based order entry system.
Requirements
- Ability to read and understand a profit and loss ledger.
- Ability to speak and write clearly.
- Ability to use a computer-based order entry system.
Responsibilities
- Lead delivery drivers and customer service representatives to ensure orders are expedited quickly and correctly.
- Complete bank deposits and nightly product inventory counts when closing.
- Ensure the store is properly set up and ready to receive orders at opening.
- Promote a sense of urgency with every order.
- Ensure the store operates according to Domino’s Operation Evaluation Review standards.
- Oversee total store operations.
- Communicate with managers and staff about matters that impact business operations.
- Calculate product and ingredient needs for bi-weekly commissary and beverage deliveries.
- Train the General Manager in Training on all aspects of store operations.
- Maintain staffing levels that reflect business needs throughout the day.
- Create and maintain employee schedules based on labor needs.
- Collect money and signed credit card receipts from delivery drivers at the end of their shifts.
- Resolve disputes and work to ensure unhappy customers return.
- Ensure delivery vehicles pass mechanical and visual inspections.
- Assist with routing delivery drivers to maximize customer service while meeting Domino’s on-time delivery standards.
- Read and understand the profit and loss ledger.
- Uphold Domino’s standards for grooming, uniforms, and appearance.
- Promote pizza products, specials, and promotions.
- Receive cross-training in product and ingredient preparation, opening and closing procedures, pizza oven operation, and boxing products for delivery or carryout.
- Provide quality service to internal and external customers by phone and in person.
- Contribute to and promote an atmosphere of teamwork, energy, and fun.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
