General Manager - Hwy 76
About The Position
Super Star Car Wash is seeking a driven, dynamic leader with management experience and a passion for inspiring teams. This hands-on leadership role is suited to someone who enjoys working outdoors, developing teams, building a strong business, maintaining consistent standards, and delivering an exceptional customer and team experience. The Manager in Training program provides hands-on experience across car wash operations, beginning with learning the business from the ground up and progressing to increasing responsibility. The successful candidate will master day-to-day management and help drive the success and profitability of a Super Star Car Wash location. The General Manager oversees car wash operations, sales and membership growth, team leadership, customer experience, and financial performance. The role includes managing budgets and key performance indicators, developing staff, maintaining equipment and inventory, and implementing safety practices and company procedures.
Requirements
- At least 3 years of management experience.
- High school diploma or GED.
- Experience leading and developing a team in a high-sales environment.
- Excellent communication, problem-solving, and organizational skills.
- At least 18 years old.
- Hands-on, results-driven mindset and commitment to excellence.
- Ability to successfully pass a pre-employment, post-offer criminal background check.
- Ability to transfer to other locations within the designated district.
Nice To Haves
- Car wash, retail, or hospitality experience.
- Strong background in sales and customer service, particularly with membership-based models.
Responsibilities
- Oversee daily car wash operations to ensure smooth, efficient service.
- Maintain a clean, safe, fun, and welcoming environment for customers and staff.
- Monitor equipment maintenance and inventory levels to support continuous operations.
- Implement standard operating procedures to maximize efficiency and service quality.
- Implement, execute, and coach company safety practices and procedures.
- Stay informed about business objectives, opportunities, and successes, and lead and implement change.
- Develop and execute strategies to increase membership sales and customer retention.
- Train and motivate staff to promote and sell memberships effectively.
- Prepare the team to implement local marketing initiatives and promotional campaigns.
- Analyze sales data and customer feedback to identify growth opportunities and adjust strategies.
- Foster a positive and collaborative work culture.
- Recruit, hire, train, coach, and retain a high-performing team.
- Communicate daily with the team and support team members' development into other company positions.
- Manage employee scheduling, payroll, one-on-ones, and performance evaluations.
- Ensure a consistently high level of customer satisfaction.
- Handle customer inquiries, complaints, and feedback promptly and professionally.
- Build and maintain customer relationships to encourage loyalty and repeat business.
- Manage the location's budget, including revenue, expenses, and profit margins.
- Track key performance indicators and adjust strategies to meet business objectives.
- Prepare and present regular performance reports to management.
- Complete related tasks as needed and perform other duties as assigned.
Benefits
- Medical, dental, and vision coverage.
- Short-term disability, long-term disability, and life insurance options.
- 401(k) eligibility with company match.
- Weekly pay.
- Paid training.
- Accrued vacation time.
- Sick time in accordance with state laws.
- Free unlimited car washes.
- Tuition reimbursement.
- Employee referral program.
- Annual base pay of $72,000–$75,000 plus bonus upon completion of training.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
