General Manager - Tempo by Hilton Bethlehem - Franchise

Waldorf Astoria Kuwait • Bethlehem, PA

6d

About The Position

High Hotels is hiring a full-time General Manager for Tempo by Hilton Bethlehem, a full-service lifestyle hotel scheduled to open in 2027 in Bethlehem's SouthSide Arts District. The hotel will feature 140 guestrooms, a rooftop restaurant and bar, Moonsong Café & Bar, wellness-focused amenities, flexible gathering spaces, and curated guest experiences. The position is employed by the independent franchisee, not Hilton.

The General Manager is responsible for the hotel's overall leadership, operation, and performance, including guest services, rooms, food and beverage, financial performance, facilities, and coworker engagement. The role ensures exceptional guest experiences, achievement of business objectives, adherence to brand standards, and a positive, high-performing workplace culture. As a visible leader in the hotel and local community, the General Manager builds relationships with guests, coworkers, ownership representatives, business partners, and community organizations. The role oversees all food and beverage operations, including restaurant, bar, meeting, and event services, and drives revenue growth and operational excellence.

The General Manager provides leadership for planning and opening the new hotel, including operational planning, talent acquisition, culture development, training, and post-opening stabilization. Candidates must be able to work a varied schedule, including evenings, weekends, holidays, and as business needs dictate.

Requirements

• At least 3 years of progressive hotel management or operations leadership experience.
• Demonstrated ability to lead, coach, develop, and retain high-performing teams.
• Experience managing budgets, financial performance, labor costs, and operational goals.
• Strong knowledge of hotel operations, guest service standards, and revenue management principles.
• Proficiency with Microsoft Office applications and hotel property management systems (PMS).
• Experience with food and beverage point-of-sale (POS) systems.
• Strong communication, problem-solving, organizational, and leadership skills.
• Valid driver's license.
• Flexibility to work a varied schedule, including evenings, weekends, holidays, and as business needs dictate.

Nice To Haves

• Bachelor's degree in Hospitality Management, Business Administration, or a related field; equivalent education and experience may be considered.
• Experience in a full-service, lifestyle, or branded hotel environment.
• Food and beverage leadership experience.
• Knowledge of food safety, sanitation, and responsible alcohol service requirements.
• Hilton brand experience.

Responsibilities

• Provide strategic leadership and direction for all hotel operations, including guest services, housekeeping, maintenance, food and beverage, sales, and coworker engagement.
• Maintain high service standards, respond to guest feedback, and address operational opportunities to ensure exceptional guest experiences.
• Recruit, onboard, train, coach, develop, and support hotel leadership teams and coworkers.
• Oversee food and beverage operations to ensure service quality, product quality, profitability, regulatory compliance, and adherence to brand standards.
• Develop and execute business strategies, operating plans, budgets, forecasts, and revenue initiatives to achieve financial objectives.
• Monitor hotel performance metrics and implement continuous improvement initiatives to improve operational excellence and guest satisfaction.
• Evaluate market conditions and competitive positioning to identify opportunities for growth, revenue, and market share.
• Ensure the hotel, grounds, facilities, guest rooms, public spaces, and food and beverage outlets meet company and brand standards.
• Maintain compliance with company policies, safety standards, quality assurance requirements, and federal, state, and local regulations.
• Review operational and financial reports, monitor expenses, and take corrective action as needed.
• Promote positive coworker relations and collaborate with Human Resources on engagement, retention, and workplace culture.
• Represent the hotel and High Hotels in community, business, and industry organizations.
• Support and drive sustainability initiatives and environmental stewardship throughout hotel operations.
• Prepare the property for brand inspections, audits, reviews, and quality assurance programs.
• Work with ownership representatives, corporate leadership, and business partners to achieve organizational goals.
• Lead operational planning, talent acquisition, culture development, training, and post-opening stabilization for the new hotel.

Benefits

• Medical, dental, and vision benefits available to full-time coworkers.
• Access to the High Healthy Rewards program.
• Vacation for regular full-time coworkers, earned annually on the anniversary date, with the option to carry over a portion of hours into the next anniversary year.
• 401(k) retirement plan with a company match.
• Fun working environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed