General Manager - Tempo by Hilton Bethlehem

High Companies • Lower Saucon Township, PA

11d

About The Position

High Hotels is hiring a full-time General Manager for Tempo by Hilton Bethlehem, a full-service lifestyle hotel scheduled to open in 2027 in Bethlehem’s SouthSide Arts District. The hotel will feature 140 guestrooms, a rooftop restaurant and bar, Moonsong Café & Bar, wellness-focused amenities, flexible gathering spaces, and curated guest experiences.

The General Manager provides overall leadership for the hotel’s operations and performance, including guest services, rooms, food and beverage, financial results, facilities, and coworker engagement. The role is accountable for exceptional guest experiences, business objectives, brand standards, revenue growth, and a positive, high-performing workplace culture. The General Manager is a visible leader within the hotel and local community and builds relationships with guests, coworkers, ownership representatives, business partners, and community organizations.

This role oversees all food and beverage operations, including restaurant, bar, meeting, and event services. For the hotel’s opening, the General Manager will lead operational planning, talent acquisition, culture development, training, and post-opening stabilization. Candidates must be flexible to work a varied schedule, including evenings, weekends, holidays, and as business needs dictate.

Requirements

• At least 3 years of progressive hotel management or operations leadership experience.
• Demonstrated ability to lead, coach, develop, and retain high-performing teams.
• Experience managing budgets, financial performance, labor costs, and operational goals.
• Strong knowledge of hotel operations, guest service standards, and revenue management principles.
• Proficiency with Microsoft Office applications and hotel property management systems (PMS).
• Experience with food and beverage point-of-sale (POS) systems.
• Strong communication, problem-solving, organizational, and leadership skills.
• Valid driver's license.
• Flexibility to work a varied schedule, including evenings, weekends, holidays, and as business needs dictate.

Nice To Haves

• Bachelor's degree in Hospitality Management, Business Administration, or a related field; equivalent education and experience may be considered.
• Experience in a full-service, lifestyle, or branded hotel environment.
• Food and beverage leadership experience.
• Knowledge of food safety, sanitation, and responsible alcohol service requirements.
• Hilton brand experience.

Responsibilities

• Provide strategic leadership and direction for all hotel operations, including guest services, housekeeping, maintenance, food and beverage, sales, and coworker engagement.
• Maintain high service standards, deliver exceptional guest experiences, and respond effectively to guest feedback and operational opportunities.
• Lead, develop, and support hotel leadership teams and coworkers through recruitment, onboarding, training, coaching, and performance development.
• Oversee food and beverage operations to ensure service quality, product quality, profitability, regulatory compliance, and adherence to brand standards.
• Develop and execute business strategies, operating plans, budgets, forecasts, and revenue initiatives to achieve financial objectives.
• Monitor hotel performance metrics and implement continuous improvement initiatives to advance operational excellence and guest satisfaction.
• Evaluate market conditions and competitive positioning to identify opportunities for growth, revenue, and market share.
• Ensure the hotel, grounds, facilities, guest rooms, public spaces, and food and beverage outlets meet company and brand standards.
• Maintain compliance with company policies, safety standards, quality assurance requirements, and federal, state, and local regulations.
• Review operational and financial reports, monitor expenses, and take corrective action to improve results.
• Promote positive coworker relations and collaborate with Human Resources on engagement, retention, and workplace culture.
• Represent the hotel and High Hotels in the community and participate in business and industry organizations.
• Support and drive sustainability initiatives and environmental stewardship throughout hotel operations.
• Ensure property readiness for brand inspections, audits, reviews, and quality assurance programs.
• Work with ownership representatives, corporate leadership, and business partners to achieve short- and long-term organizational goals.
• For the new hotel opening, lead operational planning, talent acquisition, culture development, training, and post-opening stabilization.

Benefits

• Medical, dental, and vision benefits available to full-time coworkers.
• Access to the High Healthy Rewards program.
• Vacation for regular full-time coworkers, earned annually on the anniversary date, with a portion of hours eligible to carry over into the next anniversary year.
• 401(k) Retirement Plan with a company match.
• Fun working environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager