General Manager - Ice Blocks
About The Position
Salt & Straw is hiring a full-time General Manager for its Ice Blocks shop in Sacramento, California. The General Manager owns the overall success of the shop, including its people, operations, and guest experience. This role leads a fast-paced retail and food service operation, develops future leaders, builds a strong team culture, and delivers operational excellence while bringing Salt & Straw’s mission to life in the local community. The General Manager leads daily shop operations, including scheduling, payroll, inventory, facilities, and financial performance. They hire, train, and develop Assistant General Managers and Shift Coordinators; set clear expectations; and coach consistently and thoughtfully. The role also delivers memorable hospitality, uses data to improve sales, labor, and guest experience, builds community relationships, and partners with District Managers and cross-functional teams to support long-term shop and market success. The position pays $29.49–$31.45 per hour, with quarterly bonus potential of up to 20%. The broader disclosed earning range is $29.49–$36.04. Applicants must be available to work evenings, weekends, and holidays. The shop environment has common food allergens, including peanuts, tree nuts, dairy, eggs, soy, wheat, and seafood.
Requirements
- At least 3 years of leadership experience in food service, hospitality, or retail; General Manager candidates typically have 5 or more years.
- Experience leading teams of 10 or more people in a fast-paced environment.
- Ability to coach, develop, and support others with clarity and care.
- Ability to balance people leadership with operational responsibilities.
- Must be at least 18 years old.
- Availability to work evenings, weekends, and holidays.
Responsibilities
- Lead daily shop operations, including scheduling, payroll, inventory, facilities, and financial performance.
- Hire, train, and develop Assistant General Managers and Shift Coordinators.
- Set clear expectations and coach team members consistently, generously, and directly.
- Build a supportive, challenging, and proud team culture.
- Deliver thoughtful, memorable hospitality that reflects curiosity, warmth, and care.
- Use data and insights to drive results in sales, labor, and guest experience.
- Navigate challenges calmly and celebrate team accomplishments.
- Build relationships in the local community and represent Salt & Straw as a thoughtful, generous neighbor.
- Partner with District Managers and cross-functional teams to support long-term shop and market success.
Benefits
- Quarterly bonus potential of up to 20%.
- Optional earned-wage access.
- 401(k) with a 50% company match up to 1% of salary after three months.
- Medical, dental, and vision insurance options starting the first month.
- Paid time off, starting at two weeks and increasing over time.
- 12 paid holidays per year.
- Paid sick time.
- Two consecutive days off.
- 24/7/365 on-demand mental health support for the employee and family.
- Educational support of up to $1,800 per year.
- 30% team discount.
- Early access to flavors before public release.
- Pet insurance.
- Flexible spending accounts.
- Accident and critical illness insurance.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
