Ice Cream Restaurant Manager

Sundae Artisan Ice Cream • Vail, CO

3d

About The Position

Sundae is seeking a hands-on manager to lead an artisan ice cream restaurant in a high-volume, quick-service environment. The manager leads a team of 8–15 staff and ensures strong customer service, consistent product presentation, food safety, and effective day-to-day store operations. The role includes developing and retaining employees, maintaining inventory and production, meeting staffing and labor needs, keeping the store clean and organized, and building connections with the local community. The manager collaborates closely with the Production Manager and participates in staff, management, and leadership meetings. Administrative duties include bank deposits, payroll reporting, and scheduling. The position may suit a first-time manager or an experienced leader seeking a new challenge. Food Safety Manager certification may be obtained within 60 days of hire.

Requirements

• At least 3 years of customer service experience or equivalent.
• At least 1 year of high-volume foodservice management or team leadership experience, or equivalent.
• High school diploma or equivalent.
• At least 18 years of age.
• Proficiency in Microsoft Office and Outlook.
• Valid Food Safety Manager certificate or equivalent; may be obtained within 60 days of hire.
• Ability to move, traverse, or remain stationary for up to 10 hours.
• Ability to regularly move up to 25 pounds for 50 feet or more and occasionally move up to 50 pounds for 25 feet or more.
• Ability to use manual and automatic foodservice equipment and touchscreens.
• Ability to occasionally climb or descend a ladder and position oneself to clean, maintain equipment, or retrieve items below counter height.

Nice To Haves

• At least 2 years of foodservice experience.
• Prior leadership experience; the role is also open to candidates entering management for the first time.

Responsibilities

• Lead a team of 8–15 staff by modeling excellent customer service, portion control, presentation, and professionalism in a high-volume, quick-service environment.
• Uphold company standards and promote continuous improvement, with a focus on standard operating procedures, customer satisfaction, and employee retention.
• Assess and develop direct reports to keep them engaged and motivated, and foster a positive employee experience.
• Recruit, hire, train, and retain employees.
• Provide feedback, complete performance reviews, and administer disciplinary actions when necessary.
• Provide on-call and emergency coverage to support business needs.
• Maintain inventory by placing vendor orders, monitoring waste, controlling portion sizes, and tracking transfers.
• Manage waffle cone, topping, and sauce production while meeting changing demand.
• Maintain the cleanliness, organization, and appearance of the store.
• Monitor seasonal sales trends and ensure staffing meets labor cost metrics.
• Meet food safety requirements set by local and state health departments and industry best practices.
• Build and maintain relationships with the local community.
• Collaborate with the Production Manager to support coordinated retail and production operations and consistent product quality.
• Participate in staff, management, and leadership meetings.
• Complete retail administrative tasks, including bank deposits, payroll reporting, and scheduling.

Benefits

• Annual compensation of $60,000–$65,000.
• Annual reviews and performance-based raises.
• Three weeks of paid time off each year, with the opportunity to roll over unused time.
• Group health plan with 50–100% employer contribution to premiums.
• Dental plan with 50–100% employer contribution to premiums.
• Free treats and product discounts.
• Individualized mentorship and growth opportunities.
• Housing opportunity available for short- or long-term stays, approximately a 40-mile commute from the work location.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED