General Manager - Aces - Chisolm Trail Casino

Traditions Hospitality Group•Duncan, OK

11d•$50,000 - $60,000

About The Position

As General Manager at Traditions Hospitality Group, you will oversee all aspects of the establishment’s operations. You will lead departments including operations, finance, human resources, and guest services; support exceptional guest experiences; and drive profitability. The role includes developing business plans, fostering employee engagement and operational efficiency, overseeing team development, monitoring performance and financial results, and responding professionally to guest concerns and operational challenges. The position is full-time at Aces Sports Grill in Duncan, Oklahoma, with a listed salary range of $50,000–$60,000 per year. The role requires flexibility to work nights, weekends, and holidays. The work environment may involve exposure to smoke, with intensity varying by location. The company describes opportunities for professional growth through training, mentorship, and encouragement.

Requirements

Must be at least 21 years of age.
Must pass a background check.
Must be able to obtain a Gaming license.
Must be able to obtain an ABLE license.
At least 2 years of management experience, preferably in a related field, demonstrating leadership and operational skills.
Flexibility to work nights, weekends, and holidays.
Maintain a professional appearance by adhering to the establishment’s dress code.
Ability to stand and walk for extended periods.

Responsibilities

Provide leadership and direction to operations, finance, human resources, and guest services departments.
Develop and implement strategic plans to achieve business objectives, including revenue growth and cost control.
Promote exceptional guest service, employee engagement, and operational efficiency.
Oversee hiring, training, and development to build a high-performing team.
Monitor and analyze key performance indicators, operational reports, and financial results to identify improvement opportunities and support data-driven decisions.
Address guest concerns, service failures, and operational challenges promptly and professionally to protect the guest experience and brand reputation.