General Manager - Aces - Chisolm Trail Casino

Traditions Hospitality Group•Duncan, OK

3d•$50,000 - $60,000•Onsite

About The Position

The General Manager at Traditions Hospitality Group oversees all aspects of the establishment’s operations and leads teams in delivering exceptional guest experiences while driving profitability. The role provides leadership across operations, finance, human resources, and guest services; develops and implements plans for business objectives, revenue growth, and cost control; and promotes employee engagement and operational efficiency. The General Manager also oversees hiring, training, and development, reviews performance and financial results to identify improvement opportunities, and responds professionally to guest concerns and operational challenges. The position is full-time at Aces Sports Grill in Duncan, Oklahoma, with a listed salary range of $50,000–$60,000 per year. It requires at least two years of management experience, preferably in a related field, and the ability to obtain gaming and ABLE licenses. The role involves working nights, weekends, and holidays, standing and walking for extended periods, and potentially being exposed to smoke. The company describes opportunities for professional growth through training, mentorship, and development.

Requirements

Must be at least 21 years of age.
Must be able to pass a background check.
Must be able to obtain a gaming license.
Must be able to obtain an ABLE license.
At least 2 years of management experience, preferably in a related field, demonstrating leadership and operational skills.
Flexibility to work nights, weekends, and holidays.
Maintain a professional appearance in accordance with the establishment’s dress code.
Ability to stand and walk for extended periods.

Nice To Haves

Management experience in a related field.

Responsibilities

Provide leadership and direction to operations, finance, human resources, and guest services.
Develop and implement strategic plans to achieve business objectives, including revenue growth and cost control.
Promote exceptional guest service, employee engagement, and operational efficiency.
Oversee hiring, training, and employee development.
Monitor and analyze key performance indicators, operational reports, and financial results to identify improvement opportunities and support data-driven decisions.
Address guest concerns, service failures, and operational challenges in a timely and professional manner to protect the guest experience and brand reputation.