General Manager II - Store 9444 - Orlando, FL

Advance Auto Parts•Orlando, FL

About The Position

The General Manager is a professional-level sales and management position responsible for inspiring the team, supporting Customer success, and growing the business with integrity. The role supports functions on both sides of the business and requires understanding of store systems, automotive systems, and parts, as well as the ability to identify, troubleshoot, and provide project assistance for DIY Customers. The General Manager develops and maintains Professional Customer relationships and program growth, achieves financial metrics, and maintains service and appearance standards. This is an exempt position requiring a minimum of 50–55 hours per week, excluding meal breaks. The average schedule is 5–6 days per week, with 11-hour shifts, rotating nights and weekends, and an hour for lunch. Additional hours may be required based on staffing, store conditions, sales targets, and other business demands. Schedules are based on business needs. The position is eligible for sales commission based on individual or store performance.

Requirements

2–3 years of experience managing a team of 10–20 Team Members in a fast-paced, highly dynamic retail environment.
Successful experience managing profitability and demonstrated financial and business acumen.
High school diploma or GED.
Valid driver's license.
Ability to work a variety of days, evenings, and weekends as needed.
Ability to communicate effectively in spoken and written English and build strong relationships with Customers, peers, and upper management.
Ability to use Microsoft Word and Excel effectively.
Ability to calculate discounts, percentages, sales increases, and gross profit percentages.
Ability to review and analyze business reports, including profit and loss statements.
Ability to hold others accountable, inspect work quality, and provide inspiring feedback.
Ability to recruit, select, hire, and develop quality Team Members and build relationships with Professional Customers.
Ability to learn or demonstrate automotive parts, store systems, operational processes, inventory systems, POS and parts lookup systems, testing and diagnostic equipment, and DIY service procedures.
Ability to locate and stock parts, source parts from multiple sources, and execute and train project and product quality recommendations.
Ability to review and analyze P&L statements.
Ability to become ASE P2 certified or an ASE-ready equivalent.

Nice To Haves

Working knowledge of automotive systems.
Spanish language skills.
PowerPoint proficiency.
Bachelor's degree in business or a related area.
ASE certification.

Responsibilities

Achieve overall store sales goals and service objectives.
Manage and grow Professional Customer relationships and sales, including creating Customer action plans and holding the team accountable for executing them.
Select, hire, develop, manage performance, coach, schedule, and engage store Team Members.
Ensure execution of inventory and operational standards.
Coach Team Members to meet Customer expectations for both DIY and Professional Customers.
Perform manager-on-duty responsibilities, including touch bases and coaching, floor and phone management, task assignment and completion, safety, and opening and closing duties.
Lead change management.
Embrace diversity and foster a respectful environment for Customers and Team Members.
Provide DIY services such as battery installation and testing, and wiper installation.
Assist the District or Region with other functions upon request.