General Manager (03933) - 2 Middle River Drive

Domino's Franchise•Stafford, CT

About The Position

The General Manager is responsible for everything that happens during a shift at a Domino’s Pizza store, including cost, inventory, and cash controls; customer relations; staffing; paperwork; food management; scheduling; store image and standards; customer service; attendance and punctuality; transportation to and from work; cleanliness; marketing; and profitability. The manager sets an example for the crew, follows company policies and procedures, and expects the same from team members. The position includes general store-team duties such as operating equipment, stocking ingredients, preparing products, receiving and processing telephone orders, taking inventory, completing paperwork, and cleaning equipment and the facility. On-the-job orientation and training are provided. The job description also includes delivery-specific duties: delivering products by car to customers, distributing flyers and door hangers, and navigating delivery areas and sites. Work may involve standing for most tasks, walking short distances, completing paperwork while seated, lifting and carrying supplies, pushing or pulling trays, occasional climbing, and frequent bending, crouching, reaching, and hand use. Conditions include exposure to varying weather, temperature changes, food odors, cornmeal dust, cramped spaces, hot surfaces and tools, sharp edges, and moving mechanical parts. Delivery work also involves driving and navigating stairs or other terrain.

Requirements

Ability to exercise judgment, perform basic math, and multitask.
Ability to follow all policies and procedures and set an example for the crew.
Ability to comprehend and give correct written instructions.
Ability to communicate verbally with customers and co-workers to process orders by phone and in person.
Ability to add, subtract, multiply, and divide accurately and quickly; a calculator may be used.
Ability to make correct monetary change.
Verbal, writing, and telephone skills to take and process orders.
Motor coordination and eye-hand coordination to make precise movements rapidly and accurately.
Ability to enter orders using a computer keyboard or touch screen.
Ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet quality-control standards, deal with people, analyze and compile data, and make judgments and decisions.
For delivery duties: valid driver’s license with a safe driving record meeting company standards.
For delivery duties: access to an insured vehicle that can be used for delivery.
For delivery duties: navigational skills to read a map and locate addresses within the designated delivery area.
For delivery duties: ability to navigate adverse terrain, including multi-story buildings, private homes, and other delivery sites while carrying products.

Responsibilities

Oversee all activities and operations during the shift.
Manage cost controls, inventory, and cash control.
Handle customer relations and provide great customer service.
Staff the store and complete required paperwork.
Manage food and work to a schedule.
Maintain the store’s image, standards, and cleanliness.
Ensure attendance and punctuality expectations are met.
Support marketing and store profitability.
Set an example by following all policies and procedures and expecting the same from the crew.
Operate equipment; stock ingredients; prepare products; receive and process telephone orders; take inventory; complete associated paperwork; and clean equipment and the facility.
Deliver products by car to customers and distribute flyers and door hangers, as applicable to delivery duties.