General Manager

Thomas Keller Logistics Group•Allentown, PA

23d•Remote

About The Position

The General Manager leads the day-to-day operations of multiple warehouse locations, driving safety, service, productivity, compliance, and profitability. The role achieves business goals and continuous improvement through team leadership, customer and vendor relationship management, and cross-functional collaboration. The General Manager oversees warehouse personnel and performance, establishes operating procedures and productivity measures, and uses warehouse management system reporting and data analysis to identify trends and improve workflows. The role also manages customer account performance, contracts, scorecards, and service relationships, while identifying opportunities to expand existing accounts. The position is remote with travel; relocation may be necessary, and the work includes time in active warehouse environments.

Requirements

Extensive working knowledge of warehouse operations, including pallet-in/pallet-out, pick and pack, material fulfillment, inventory management, warehouse management systems, and RF equipment.
Proficiency with computers and the internet, preferably in a PC, Windows-based environment.
Mastery of Microsoft Office, particularly Excel, and other data analysis tools.
Ability to gather information from varied sources, analyze data, and recommend improvements.
10 years of 3PL warehouse management experience.
Ability to travel for training, company events, customer interaction, break/fix, and site visits; the qualifications section states travel up to 30%.

Responsibilities

Manage personnel, including recommendations for hiring and termination, performance evaluations, training, work allocation, and problem resolution.
Oversee the overall performance of assigned warehouses, including operations, customer service, and contract KPIs; work with locations to resolve operational and customer issues.
Design and manage productivity metrics, warehouse management system reporting, and operational KPIs; analyze data to identify labor trends and workflow inefficiencies.
Develop and maintain standard operating procedures for assigned warehouse locations, covering warehouse activities and safe equipment operation.
Establish productivity metrics and departmental goals, monitor performance and labor trends, and recommend, implement, and administer policies and procedures to improve operations.
Meet customer scorecard objectives.
Develop, maintain, catalog, and/or negotiate rate cards and scopes of work in line with customer contracts and operational capabilities.
Monitor and manage customer balanced scorecards to track performance against agreed KPIs and service levels.
Lead periodic customer meetings to discuss demand, issues, forecasts, performance, service failures, corrective actions, organizational changes, and future plans and strategies.
Identify and develop opportunities within existing accounts to grow revenue and deepen partnerships.
Serve as the primary contact for assigned customer accounts, ensuring timely, transparent communication aligned with expectations.