General Manager - Sign On Bonus $1000

Destination Pet • Missouri City, TX

21h

About The Position

Destination Pet is seeking a General Manager for Lone Star Pet Lodges. The General Manager leads the center’s day-to-day operations and builds a culture that delivers exceptional experiences for pets, pet parents, and team members. The role is accountable for business performance, team development, operational excellence, customer service, and community engagement, while partnering with Destination Pet Support Teams—including Operations, Human Resources, Marketing, Facilities, Finance, and Legal—to maintain a safe, efficient, and welcoming environment.

The position oversees staffing, scheduling, payroll and labor costs, budgets, operational reporting, inventory, vendors, facility and equipment maintenance, cash handling, and financial controls. The General Manager also develops local marketing and community relationships, ensures compliance with company policies and applicable regulations, and monitors the health, safety, comfort, and well-being of pets in the center’s care. The role requires hands-on support of the team and may involve evenings, weekends, and holidays according to business needs.

Requirements

• Ability to work evenings, weekends, and holidays as business needs require.
• Ability to frequently lift up to 40 pounds.
• Ability to stand, walk, bend, climb stairs, and remain active throughout the workday.
• Ability to use computers, point-of-sale systems, and multi-line phone systems.
• Ability to safely handle dogs on leashes and work around pets of varying sizes and temperaments.
• Comfort working around animal dander, pet waste, cleaning products, disinfectants, and varying noise levels.

Nice To Haves

• Experience leading, coaching, mentoring, and developing teams.
• Strong operational mindset and ability to balance customer service with business performance.
• Ability to thrive in a fast-paced environment with changing priorities.
• Confidence making decisions, solving problems, and managing multiple responsibilities.
• Ability to build trust with team members, clients, and business partners.
• Experience managing budgets, labor, payroll, inventory, and overall business performance.
• Effective, professional communication with people at every organizational level.
• Passion for creating an outstanding experience for pets and their owners.
• Hands-on leadership style and willingness to support the team.

Responsibilities

• Lead daily center operations and ensure a safe, clean, and exceptional experience for pets, clients, and team members.
• Recruit, hire, onboard, coach, develop, and retain a high-performing team while fostering a positive, accountable culture.
• Create schedules that balance service needs with labor budget expectations.
• Manage payroll, labor costs, staffing levels, and timely payroll approval.
• Drive financial performance by managing budgets, reviewing operational reports, monitoring key performance indicators, and identifying growth opportunities.
• Oversee inventory, purchasing, and vendor relationships.
• Deliver outstanding customer service, resolve concerns, build relationships with pet parents, and maintain consistent service excellence.
• Ensure compliance with company policies and applicable federal, state, and local employment and safety regulations, including OSHA, EEOC, ADA, and wage and hour requirements.
• Conduct performance evaluations, provide ongoing coaching, and create development opportunities.
• Partner with Destination Pet Support Teams to execute operational initiatives and improve center performance.
• Maintain the facility, equipment, and technology systems.
• Manage cash handling, deposits, and financial controls.
• Develop and execute local marketing initiatives, community partnerships, and social media engagement to grow the business.
• Monitor the health, safety, comfort, and well-being of every pet in the center’s care.
• Support the team wherever needed and perform other assigned responsibilities.

Benefits

• Quarterly bonus opportunities.
• Medical, dental, vision, and life insurance.
• Short- and long-term disability coverage.
• 401(k) with company match.
• Generous paid time off.
• Discounts on Destination Pet services.
• Career growth opportunities across the Destination Pet network.
• A collaborative, people-first culture with opportunities to make a meaningful impact.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed