General Manager(02068) - 1338 W Forest Home Ave

Domino's Franchise•Milwaukee, WI

About The Position

The General Manager is responsible for everything that happens during their shift, including cost, inventory and cash controls, customer relations, staffing, food management, paperwork, scheduling, store cleanliness, marketing and profitability. The manager sets an example for the crew, follows company policies and procedures, and expects the same from team members while maintaining standards and providing great customer service. The role may offer opportunities to advance within Domino’s, including to franchise ownership or corporate operations. The posting also describes general store team-member duties and conditions, including operating equipment, stocking ingredients, preparing products, processing telephone orders, taking inventory, completing paperwork, and cleaning equipment and the facility. On-the-job orientation and training are provided. The description includes delivery-specific duties and requirements, such as delivering products and promotional materials, holding a valid driver’s license, and having access to an insured vehicle; it does not clarify whether these duties apply to the General Manager role. Work takes place in a restaurant with temperatures ranging from about 36°F in the cooler to 90°F or higher in some work areas, exposure to food odors and cornmeal dust, cramped spaces, hot equipment and surfaces, sharp edges, and moving mechanical parts. The described physical activities include standing, walking, sitting for paperwork, lifting and carrying supplies, pushing or pulling trays, occasional climbing, bending, squatting, reaching, and frequent hand use. Delivery activities may involve driving, walking, carrying orders, and climbing stairs in varying weather.

Requirements

  • Ability to direct activities, perform repetitive tasks, work independently and with others, work under stress, meet quality-control standards, deal with people, analyze and compile data, and make judgments and decisions.
  • Ability to comprehend and give correct written instructions and communicate verbally with customers and coworkers, in person and by telephone.
  • Ability to perform basic arithmetic accurately and quickly and make correct monetary change.
  • Verbal, writing, and telephone skills for taking and processing orders.
  • Motor coordination and eye-hand coordination to make precise movements and enter orders using a computer keyboard or touch screen.
  • Ability to operate store equipment and perform the physical activities described, including standing, walking, lifting, carrying, pushing, pulling, climbing, bending, crouching, reaching, and frequent hand use.
  • Reliable transportation to and from work.
  • For delivery duties: valid driver’s license with a safe driving record meeting company standards, and access to an insured vehicle that can be used for delivery.
  • For delivery duties: navigational skills to read a map and locate addresses, and ability to navigate adverse terrain, including multi-story buildings and stairs.

Responsibilities

  • Oversee everything that happens during the shift.
  • Control costs, inventory, and cash.
  • Manage customer relations and provide great customer service.
  • Set an example for the crew and follow all policies and procedures, ensuring the crew does the same.
  • Manage staffing, paperwork, food, and work schedules.
  • Maintain the store’s image, cleanliness, and adherence to standards.
  • Contribute to marketing and profitability.
  • Perform general store duties described in the posting, including operating equipment, stocking ingredients, preparing products, processing orders, taking inventory, completing paperwork, and cleaning equipment and the facility.
  • If delivery duties apply, deliver products and promotional materials and navigate delivery locations.
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