General Manager(08849) - 708 Slash Pine Dr

Domino's Franchise • Cary, NC

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About The Position

The General Manager oversees total store operations and leads delivery drivers and customer service representatives to ensure orders are expedited quickly and correctly. The role helps maintain Domino’s operating standards, customer service, staffing, scheduling, inventory, and delivery operations. The General Manager also trains the GMIT on store operations and contributes to a teamwork-focused, energetic, and fun work environment.

Requirements

• Ability to read and understand a P&L ledger.
• Ability to speak and write clearly.
• Ability to use a computer-based order entry system.

Responsibilities

• Lead delivery drivers and customer service representatives to ensure orders are expedited quickly and correctly.
• Make bank deposits and complete nightly product inventory counts when closing.
• Ensure the store is properly set up and ready to receive orders on time when opening.
• Foster a sense of urgency with every order.
• Ensure the store operates according to Domino’s Operation Evaluation Review standards.
• Oversee total store operations and communicate with managers and staff about matters affecting business operations.
• Calculate product and ingredient needs for bi-weekly commissary and beverage deliveries.
• Actively train the GMIT on all aspects of store operations.
• Maintain staffing levels appropriate to business needs throughout the day.
• Create and maintain employee schedules based on labor needs.
• Collect money and signed credit card receipts from delivery drivers at the end of their shifts.
• Resolve disputes and work to turn unhappy customers into returning customers.
• Ensure delivery vehicles pass mechanical and visual inspections.
• Assist with routing delivery drivers to maximize customer service while meeting Domino’s standards for on-time delivery.
• Read and understand the P&L ledger.
• Uphold Domino’s grooming, uniform, and appearance standards.
• Promote pizza products, specials, and promotions.
• Receive cross-training in product and ingredient preparation, opening and closing procedures, pizza oven operation, and boxing products for delivery or carryout.
• Provide quality service to internal and external customers by phone and in person.
• Contribute to and promote an atmosphere of teamwork, energy, and fun.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed